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Nissan is seeking a highly skilled Customer Service Agent to join our team. As a key member of our customer service team, you will be responsible for negotiating resolutions for accounts that are 5-59 days past due.
Key Responsibilities- Provide exceptional customer service by adhering to a call plan and demonstrating NMAC/IFS Core Values.
- Contribute to building brand value and achieving enduring profitable growth.
- Stay available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and the customer.
- Research and find solutions for customer disputes, questions, and concerns related to the account status.
- Maintain standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
- Analyze delinquent accounts for appropriate action and make recommendations to Sr. Car or Supervisor.
- High school diploma required; BA degree preferred.
- MS Office intermediate.
- Fluent English.
- Competencies:
- Negotiation skills.
- Analytic.
- Conflict Management.
- Customer Focus.
- Decision Quality.
- Interpersonal Skills.
