Customer Service Representative

hace 1 mes


Aguascalientes, Aguascalientes, México United Airlines A tiempo completo

{"h2": "Customer Service Representative Intl", "p": "At United Airlines, we're on a path towards becoming the best airline in the history of aviation. Our shared purpose is to connect people and unite the world. As a global company, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled.

As the face of our customers, you will be interacting with international customers in our lobbies and at gates, helping them with ticketing, baggage, and greeting customers as they start and end their journey. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

Responsibilities:

* Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
* Preparing tickets, determining fares and routing to assure passenger's travel needs are met
* Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
* Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
* Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

Qualifications:

* High school graduate or equivalent certificate
* Minimum of 18 years old
* Excellent interpersonal skills with proficiency in English and Spanish
* Comfortable working with computers, mobile devices, and new technologies
* Physical ability to stand and walk for entire shift, as well lift and handle baggage
* Ability to travel to other countries for training purposes
* Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
* Legally authorized to work in Mexico without sponsorship
* Ability to meet the Company attendance standards and uniform and appearance standards
* Hold a valid passport and visa

Preferred Qualifications:

* Previous airline, travel, or hospitality work experience
* Bachelor's degree
"}



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