Program Manager

hace 2 meses


Juárez, Chihuahua, México North American Production Sharing, Inc. A tiempo completo

We are seeking a seasoned Senior Program Manager to lead our Customer Success Management organization in Mexico.

About the Role:

  • Lead the Customer Success Management organization in Mexico, providing local leadership to the team and representing the company in the region.
  • Develop and maintain strong customer relationships, including full program responsibility with existing and new customers in North America.
  • Drive effective portfolio management, focusing on growth, profitability, and cash flow, with profit and loss responsibility and net working capital management.
  • Develop and implement a target operating model, including further development of key roles, competencies, and interfaces to business support functions and operations organization.
  • Establish and lead a high-performing local Customer Success Management team, providing coaching and mentoring to team members.
  • Collaborate with colleagues in other regions to support the Mexican business and drive regional growth.
  • Position and represent the company's experience with customers, ensuring a strong brand presence in the region.

Requirements:

  • At least 5 years of experience in a similar position, with a proven track record in program management and customer success.
  • Experience managing a profit and loss statement in a similar industry.
  • Strong sales and marketing skills, with experience in industrial services and customer experience environments.
  • Proven program management competencies in technology services environments.
  • Negotiation skills, with experience in pricing and contracts.
  • Strong leadership and communication skills, with the ability to drive business process improvements and understand information systems and business intelligence tools.
  • Financial acumen, with experience in pricing, profitability, and growth.
  • Fluency in Spanish (native) and English (business fluent).

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