Global Application Support Specialist

hace 3 días


Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo
About Thomson Reuters

Thomson Reuters is a leading global provider of news and business information. Our innovative solutions help professionals in the legal, tax, accounting, and compliance fields make informed decisions. We are committed to delivering high-quality products and services that meet the evolving needs of our customers.

About the Role

We are seeking a highly skilled and motivated Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers, troubleshooting issues, and implementing resolutions. You will work closely with our development team to ensure seamless integration of new features and functionality.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot complex technical issues and implement resolutions
  • Collaborate with the development team to ensure smooth integration of new features and functionality
  • Develop and maintain technical documentation and knowledge base
  • Participate in on-call rotation and provide after-hours support as needed
About You

We are looking for a highly skilled and motivated individual who possesses excellent technical skills, strong communication skills, and a passion for providing exceptional customer service. If you have a strong background in application support, cloud-based systems, and AI/ML, and are looking for a challenging and rewarding role, we encourage you to apply.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to the latest technologies and tools
  • A comprehensive training program to help you succeed in your role

Thomson Reuters is an equal opportunities employer. We welcome applications from diverse candidates and are committed to creating an inclusive workplace culture.



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