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Assistant Director of Rooms Operations

hace 2 meses

Quintana Roo, México Andaz Mayakoba A tiempo completo

Job Summary

The Assistant Director of Rooms Operations at Andaz Mayakoba is responsible for overseeing the rooms division to ensure exceptional guest satisfaction, profitability, and efficiency. This role involves managing the front office, housekeeping, and related areas, collaborating with various departments to deliver seamless service and maintain a high level of guest experience.

Key Responsibilities

• Assist in the overall management of the rooms division, including front office, housekeeping, reservations, and guest services.

• Monitor and evaluate room availability, rates, and occupancy to maximize revenue and occupancy.

• Implement and maintain operational procedures and standards to ensure efficient and effective service delivery.

• Oversee room assignments, check-in/check-out processes, and guest requests to ensure smooth operations and guest satisfaction.

• Staff Supervision and Training.

Guest Relations

• Handle guest inquiries, complaints, and special requests promptly and professionally.

• Monitor guest feedback and implement necessary actions to address areas for improvement.

• Foster a culture of hospitality and guest-centric service among staff.

Financial Management

• Assist in budgeting, forecasting, and financial analysis related to the rooms division.

• Monitor expenses and revenue performance, implementing strategies to optimize profitability.

• Identify opportunities for cost-saving initiatives and revenue enhancement.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.

• Strong leadership, communication, and interpersonal skills.

• Proficiency in hotel management software and Microsoft Office Suite.

• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.

• Knowledge of revenue management principles and practices is a plus.