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Technical Quality Manager Early Talent
hace 2 meses
About SAP
SAP is a global leader in enterprise software and related services. Our mission is to help organizations run better and improve people's lives.
Our Culture
We value collaboration, innovation, and customer satisfaction. Our team is passionate about making a difference and is committed to delivering exceptional results.
The Role
We are seeking a Technical Quality Manager to join our team. As a Technical Quality Manager, you will be responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. You will work closely with customers to understand their needs and develop solutions that meet their business objectives.
Key Responsibilities
- Customer Engagement
- Establish trusted relationships with customers to drive action plans
- Define the Premium Engagement portfolio & service plan with the customer
- Identify innovation opportunities leveraging SAP's technology innovation portfolio
- Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business
- Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner
- Periodically prepare and present reporting
- Risk and Issue Management
- Anticipation and identification of functional / technical risks and top issues.
- Drive prevention of risks and resolution of issues and top issues according to engagement deliverables
- Escalation Management for critical situations
- Engagement Extension and Renewals
- Ensure value recognition and visibility of value delivered at customer
- Support extensions of the contract and renewal towards contract end date
Requirements
- Education
- Bachelor's degree required in business, engineering, computer science or management information systems
- Skills
- Ability to handle in ambiguous situations
- Strong people leadership and people management skills
- Problem-solving skills and strong work ethic are required
- Excellent verbal, written and presentation communication skills
- Fluent English and Spanish (written and oral) are a must
- Portuguese (written and oral) is a plus
- Open to travel
- Work Experience is a plus
What We Offer
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Join Our Team
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
