SAP Early Career Talent

hace 15 horas

San Pedro Garza García, Nuevo León, México SAP A tiempo completo

About the Role

SAP is seeking a highly motivated and detail-oriented Early Career Talent to join our Solution Support team in Monterrey, Mexico. As a key member of our team, you will be responsible for providing exceptional customer support and driving business growth through innovative solutions.

Key Responsibilities

  • Utilize and improve state-of-the-art collaboration channels to deliver high-quality customer support.
  • Contribute to team KPIs and drive business growth through innovative solutions.
  • Develop technical skills and expertise in various tools, procedures, and programming languages.
  • Test internal systems to prevent future issues on customer systems.
  • Deliver core customer support and handle customer issues in team environments and individual-driven actions.
  • Take ownership of customer support cases in different channels and provide end-users and customers with a technology-driven, industry-leading support experience.
  • Become an active KCS Knowledge contributor and create knowledge documents, tools, and processes to support customers and colleagues.
  • Conduct knowledge transfer and proactive support and incident prevention activities.
  • Stay curious and open to new experiences, learning through daily tasks and targeted trainings.
  • Actively support SAP's Support transformation strategy and contribute to innovation projects aimed at achieving our Vision and Goals.

What You'll Bring

We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful, innovative projects and are energized by lifelong learning.

Requirements

  • Recent graduate of an academic/university program (less than 2 years from graduation)
  • English (Verbal & Written, ideally B2 & Above), Spanish (Fluent), Portuguese (Bonus, but not required)
  • Solid communication skills
  • Technically proficient in at least one expert area
  • Demonstrates ability to receive open and honest feedback
  • Works independently
  • Positive team influence
  • Understands the Product Support Strategy
  • Excellent presentation skills
  • Good Technical consulting, analysis, or troubleshooting skills
  • Project management skills
  • Ability to address and manage through ambiguous situations
  • Programming knowledge in SQL (Python, Java, JavaScript, Groovy skills is desirable)
  • Knowledge with technical file manipulation (e.g., txt, csv, and macro-enabled files) is desirable
  • Knowledge with XML, JSON, and/or API is desirable
  • Drive to learn, develop yourself, and growth

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

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