Technical Support Specialist

hace 4 semanas


Monterrey, Nuevo León, México Weir Group A tiempo completo

Job Summary:

We are seeking a skilled Technical Support Specialist to join our team at The Weir Group. As a key member of our IT Service Management function, you will play a vital role in delivering exceptional IT service experiences to our colleagues.

Key Responsibilities:

  • Provide operational day-to-day support for the build and run operations for end user services, including local deskside support and collaboration with internal customers and third-party vendors.
  • Deliver defined end user services to support the Weir business to agreed service levels and in collaboration with vendors where applicable.
  • Manage 4th level support escalations to Original Equipment Manufacturer.

Requirements:

  • Experience working in a level 2 role and tertiary IT qualifications, industry certifications, and/or relevant work experience in a Level 2 IT support environment within a medium to large organisation.
  • Technical experience across Windows 10, Microsoft 365, Microsoft SCCM/Intune, Active Directory, and solid hardware knowledge across laptops, PCs, mobile devices, and other equipment.
  • Excellent communication and customer-facing skills with the ability to discuss technical content in an everyday relatable way.

About Us:

We are a global family of talented individuals who are passionate about delivering exceptional service and solutions that improve safety, efficiency, and sustainability. We are committed to an inclusive and diverse workplace and are an equal opportunity employer.



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