Global Cloud Solution Support Engineer

hace 1 semana


Guadalajara, Jalisco, México FICO A tiempo completo

About the Role

FICO is a leading global analytics software company, helping businesses worldwide. We're seeking a skilled professional to join our Solution Support Group, a global team responsible for delivering 24x7 upgrade support of our Cloud, SaaS, ASP, and hosted solutions.

Key Responsibilities

  • Support the full stack of Public Cloud, Private Cloud, and hosted web-based applications.
  • Assist with operations and stability of environments, contributing to continuous improvement of processes and procedures.
  • Drive incidents to resolution during scheduled upgrade activities and tasks.
  • Implement, monitor, refresh, and perform tasks on select/key Platform solutions.
  • Solution Deployment and Promotion.
  • Solution Technical Regression Testing (post upgrade).
  • Solution Technical Performance Validation/Testing/Sizing (post-upgrade).
  • Solution Change Management (deployments, patches, upgrades).
  • Solution Monitoring (setup and alerting from solution, bureaus).
  • Solution Incident Investigation and Resolution.
  • Solution related OEM Support L2 & L3 of the Solution.

Requirements

  • Ambitious and self-driven individual with proven experience working platform, SaaS, and component solutions.
  • Entry level knowledge of RedHat Enterprise Linux (RHEL).
  • Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM). Outsystems a plus.
  • Working knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.
  • Working knowledge of LDAP design, implementation, and networking.
  • Exposure to administering multi-platform operating system environments (Windows and LINUX).
  • Familiarity with ITIL standards and technologies (ServiceNow).
  • Scripting/programming experience in Puppet, Powershell, PERL, .NET, Python or UNIX Shell a plus.

What We Offer

  • An inclusive culture reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
  • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.


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