Global Cloud Solution Support Engineer
hace 1 semana
About the Role
FICO is a leading global analytics software company, helping businesses worldwide. We're seeking a skilled professional to join our Solution Support Group, a global team responsible for delivering 24x7 upgrade support of our Cloud, SaaS, ASP, and hosted solutions.
Key Responsibilities
- Support the full stack of Public Cloud, Private Cloud, and hosted web-based applications.
- Assist with operations and stability of environments, contributing to continuous improvement of processes and procedures.
- Drive incidents to resolution during scheduled upgrade activities and tasks.
- Implement, monitor, refresh, and perform tasks on select/key Platform solutions.
- Solution Deployment and Promotion.
- Solution Technical Regression Testing (post upgrade).
- Solution Technical Performance Validation/Testing/Sizing (post-upgrade).
- Solution Change Management (deployments, patches, upgrades).
- Solution Monitoring (setup and alerting from solution, bureaus).
- Solution Incident Investigation and Resolution.
- Solution related OEM Support L2 & L3 of the Solution.
Requirements
- Ambitious and self-driven individual with proven experience working platform, SaaS, and component solutions.
- Entry level knowledge of RedHat Enterprise Linux (RHEL).
- Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM). Outsystems a plus.
- Working knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.
- Working knowledge of LDAP design, implementation, and networking.
- Exposure to administering multi-platform operating system environments (Windows and LINUX).
- Familiarity with ITIL standards and technologies (ServiceNow).
- Scripting/programming experience in Puppet, Powershell, PERL, .NET, Python or UNIX Shell a plus.
What We Offer
- An inclusive culture reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
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