Solution Support Lead Engineer

hace 5 días

Guadalajara, Jalisco, México FICO A tiempo completo

About FICO

FICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions.

The Opportunity

The Solution Support Group is a global team responsible for providing 24x7 upgrade support of the company's Cloud, SaaS, ASP, and hosted solutions. Those who excel in this role have the willingness and ability to jump in and learn new technologies as well as move between them quickly. We attract professionals with tenacity, exceptional diagnostic, and problem-solving skills, and those looking to contribute to a corporate critical initiative. You'll have an opportunity to work with a diverse set of enabling platform technologies, supporting FICO's most critical clients. This role provides the opportunity to develop a deep understanding of our business and work closely with product development, product management, and sales/pre-sales teams to deliver significant value to our clients.

Key Responsibilities

  • Support the full stack of Public Cloud, Private Cloud, and hosted web-based applications.
  • Assist with the operations and stability of the environments in accordance with established procedures and best practices, while contributing to continuous improvement within those processes and procedures.
  • Drive incidents to resolution during scheduled upgrade activities and tasks.
  • Implement, monitor, refresh, and perform tasks on select/key Platform solutions.
  • Solution Deployment and Promotion.
  • Solution Technical Regression Testing (post upgrade).
  • Solution Technical Performance Validation/Testing/Sizing (post-upgrade).
  • Solution Change Management (deployments, patches, upgrades).
  • Solution Monitoring (setup and alerting from solution, bureaus).
  • Solution Incident Investigation and Resolution.
  • Solution related OEM Support L2 & L3 of the Solution.

Requirements

  • Ambitious and self-driven individual with proven experience working platform, SaaS, and component solutions.
  • Entry level knowledge of RedHat Enterprise Linux (RHEL).
  • Knowledge of web technologies (JBoss, Tomcat, Apache HTTP Server, OpenAM). Outsystems a plus.
  • Working knowledge of relational database systems – MySQL, SQL Server 2005/2008/2012, Oracle 11 and Oracle RAC.
  • Working knowledge of LDAP design, implementation, and networking.
  • Exposure to administering multi-platform operating system environments (Windows and LINUX).
  • Familiarity with ITIL standards and technologies (ServiceNow).
  • Scripting/programming experience in Puppet, Powershell, PERL,.NET, Python or UNIX Shell a plus.

What We Offer

  • An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
  • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

  • Solution Support Lead Engineer

    hace 1 día

    Guadalajara, Jalisco, México FICO A tiempo completo

    About FICOFICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions.The OpportunityThe Solution Support Group is a global team responsible for providing 24x7 upgrade support of the company's Cloud, SaaS, ASP, and hosted solutions. Those who excel in this role have the willingness and ability to jump in...

  • Solution Support Lead Engineer

    hace 4 días

    Guadalajara, Jalisco, México FICO A tiempo completo

    About FICOFICO is a leading global analytics software company, helping businesses in 100+ countries make better decisions.The OpportunityThe Solution Support Group is a global team responsible for providing 24x7 upgrade support of the company's Cloud, SaaS, ASP, and hosted solutions.Key ResponsibilitiesSupport the full stack of Public Cloud, Private Cloud,...

  • Solution Consulting Lead

    hace 5 días

    Guadalajara, Jalisco, México FICO A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Lead Consultant to join our team at FICO. As a Lead Consultant, you will play a key role in leading the implementation team effort and managing contact between the customer and all sales, configuration, data migration, development, professional services, support, and project team members during...

  • Solution Engineer

    hace 4 semanas

    Guadalajara, Jalisco, México C3 AI A tiempo completo

    , Inc. (NYSE:AI) is a leading Enterprise AI software provider for accelerating digital transformation. The proven C3 AI Platform provides comprehensive services to build enterprise-scale AI applications more efficiently and cost-effectively than alternative approaches. The C3 AI Platform supports the value chain in any industry with prebuilt, configurable,...

  • Process Engineer II

    hace 5 días

    Guadalajara, Jalisco, México Plexus A tiempo completo

    About the RolePlexus is seeking a highly skilled Process Engineer II to join our team. As a Process Engineer II, you will play a critical role in optimizing manufacturing processes to maximize efficiency and quality.Key ResponsibilitiesContinuous Improvement: Lead continuous improvement efforts to reduce defects, improve yields, and enhance...

  • Technical Support Team Lead

    hace 3 días

    Guadalajara, Jalisco, México Koch Global Services A tiempo completo

    About Koch Global ServicesKoch Global Services is a leading provider of IT support services, dedicated to delivering exceptional solutions to our clients.Job SummaryWe are seeking a highly skilled Technical Support Supervisor to lead our cross-functional team in identifying and developing unique solutions to complex IT challenges.Key ResponsibilitiesLead a...

  • Senior Solution Strategist

    hace 5 días

    Guadalajara, Jalisco, México F5 A tiempo completo

    About the RoleF5 is seeking an experienced Senior Solution Strategist to lead-from-the-front and deliver ongoing business value through one or more empowered scrum teams. This individual contributor leadership role combines elements of product management, engineering, and agile to drive transformative outcomes.Key ResponsibilitiesDefine and Work within an...

  • Lead Network Support Engineer

    hace 5 días

    Guadalajara, Jalisco, México Epam A tiempo completo

    Position Overview ROLE SUMMARY Are you an expert in network support with a strong focus on Azure technologies? Do you excel in fast-paced, collaborative settings? If this resonates with you, we have a compelling opportunity available. We are currently in search of a Senior Network Support Engineer specializing in Azure to enhance our dynamic...

  • Lead Network Support Engineer

    hace 5 días

    Guadalajara, Jalisco, México Epam A tiempo completo

    Position Overview JOB SUMMARY Are you a seasoned professional in network support with expertise in Azure technologies? Do you excel in fast-paced, collaborative settings? If this resonates with you, we have a remarkable opportunity awaiting you. We are in search of a Senior Network Support Engineer specializing in Azure to enhance our dynamic...

  • Solution Architect

    hace 5 días

    Guadalajara, Jalisco, México Human Access A tiempo completo

    We are seeking a seasoned and ambitious Solution Architect to join our team at Human Access. As a key member of our sales team, you will be responsible for selling complex enterprise solutions to senior executives and driving business growth.Key Responsibilities:Support sales executives with solution selling into prospect account basePartner with sales...

  • Support Lead CDS

    hace 3 días

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job SummaryWe are seeking a highly skilled D365 Support Engineer - Technical Lead to join our team at NTT DATA Services. As a key member of our technical support team, you will be responsible for providing expert-level support and guidance to our customers and internal stakeholders.Key ResponsibilitiesProvide technical leadership and support to our D365...

  • Senior Windows Systems Engineer

    hace 5 días

    Guadalajara, Jalisco, México Cognizant A tiempo completo

    About the Role:Cognizant is seeking an exceptional Senior Windows Systems Engineer to join our team. As a key member of our IT infrastructure team, you will be responsible for leading the support, maintenance, and lifecycle management of our Cyber Event Data Protection Solution.Key Responsibilities:Lead engagement with Engineering and Application Development...

  • Lead Manufacturing Engineer

    hace 5 días

    Guadalajara, Jalisco, México Jabil Circuit A tiempo completo

    Job Summary:As a key member of the Jabil Circuit team, the Lead Manufacturing Engineer - Operations Excellence will be responsible for leading the Manufacturing Engineering Department in achieving operational excellence, integrity, and enthusiasm. This role requires a creative and proactive contributor who is focused on continuous improvement and driving...

  • Service Desk Team Lead

    hace 5 días

    Guadalajara, Jalisco, México Cognizant A tiempo completo

    About the RoleWe are seeking an exceptional Service Desk Team Lead to join our team at Cognizant. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesAttend to customer phone calls and tickets in a timely and professional manner.Register all service requests within the...

  • Network Engineer Team Lead

    hace 5 días

    Guadalajara, Jalisco, México Schenker Vietnam Co. Ltd. A tiempo completo

    Job OverviewSchenker Vietnam Co. Ltd. is seeking a highly skilled Network Engineer Team Lead to join our IT team in Vietnam. This role is responsible for providing 2nd and 3rd line support and operations of the internal data communications systems, including LANs, WLANs, and WANs, and associated solutions.Key Responsibilities:Implement and Configure Network...

  • Technical Lead Software Engineer

    hace 3 días

    Guadalajara, Jalisco, México Toshiba Global Commerce Solutions - External A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Lead Software Engineer to join our team at Toshiba Global Commerce Solutions - External. As a Technical Lead, you will be responsible for leading the development of software solutions for our retail clients.Key ResponsibilitiesLead the development of software solutions from conception to delivery,...

  • Data Warehouse Support Specialist

    hace 3 días

    Guadalajara, Jalisco, México Amdocs A tiempo completo

    Job OverviewAmdocs is seeking a highly skilled Data Warehouse Support Specialist to join our team. As a key member of our Finance Apps Support team, you will be responsible for monitoring and troubleshooting Finance Applications Jobs and Processes in both On-Prem and Cloud environments.Key ResponsibilitiesTroubleshoot Finance Apps Jobs and Process failures...

  • Network Support Specialist

    hace 5 días

    Guadalajara, Jalisco, México F5 A tiempo completo

    About the RoleF5 is seeking a highly skilled Network Support Engineer II to join our team. As a key member of our Global Support Centers, you will provide remote technical assistance to our customers and partners, ensuring they receive exceptional support and service.Key ResponsibilitiesProvide technical support for F5 solutions, including troubleshooting...

  • Solution Consulting

    hace 2 meses

    Guadalajara, Jalisco, México FICO A tiempo completo

    FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potentialThe Opportunity"The FICO Origination Solution product suite empowers financial institutions to reinvent the origination process by bringing a set of market-leading...

  • Application Support Engineer

    hace 5 días

    Guadalajara, Jalisco, México 300 FLEXTRONICS MANUFACTURING MEX, SA DE CV. A tiempo completo

    Job Overview We are seeking a dedicated Software Engineer to enhance our exceptional teams responsible for developing outstanding products and driving our growth. This position will be based in Guadalajara, North Campus. Reporting to the Senior Manager - Engineering Services, the Software Engineer will act as a crucial liaison between our...