Hospitality Services Director
hace 1 semana
Job Title: Hospitality Services Director
Company OverviewBADRI Management Consultancy is dedicated to bridging the gap in the labor shortage in the U.S. hospitality industry.
Job DescriptionThe Hospitality Services Director is responsible for overseeing the Front Office team, ensuring exceptional quality and service to guests, and reviewing daily arrivals, VIPs, special requests, group needs, room assignments, and coordinating with Housekeeping teams the needs of guests.
Main Responsibilities:
- Lead the Front Office team, interview, train, and schedule staff, conduct performance evaluations, and discipline when necessary.
- Resolve guest concerns with professionalism and accommodate special requests whenever possible.
- Tour the hotel frequently to monitor departmental activities, assure standards are met, and guest needs are fulfilled.
- Coordinate with Sales and Catering Departments to ensure smooth operations and effective communication.
- Resolve customer complaints and respond to emergencies and safety situations.
- Bachelor's degree in Hospitality.
- At least 2 years of supervisory experience.
- Excellent leadership, communication, and problem-solving skills.
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