Hospitality Services Director

hace 1 semana


Ciudad de México, Ciudad de México BADRI Management Consultancy A tiempo completo

Job Title: Hospitality Services Director

Company Overview

BADRI Management Consultancy is dedicated to bridging the gap in the labor shortage in the U.S. hospitality industry.

Job Description

The Hospitality Services Director is responsible for overseeing the Front Office team, ensuring exceptional quality and service to guests, and reviewing daily arrivals, VIPs, special requests, group needs, room assignments, and coordinating with Housekeeping teams the needs of guests.

Main Responsibilities:

  • Lead the Front Office team, interview, train, and schedule staff, conduct performance evaluations, and discipline when necessary.
  • Resolve guest concerns with professionalism and accommodate special requests whenever possible.
  • Tour the hotel frequently to monitor departmental activities, assure standards are met, and guest needs are fulfilled.
  • Coordinate with Sales and Catering Departments to ensure smooth operations and effective communication.
  • Resolve customer complaints and respond to emergencies and safety situations.
Qualifications
  • Bachelor's degree in Hospitality.
  • At least 2 years of supervisory experience.
  • Excellent leadership, communication, and problem-solving skills.


  • Ciudad de México, Ciudad de México HRS Hospitality & Retail Systems A tiempo completo

    At HRS Hospitality & Retail Systems, we are a leading supplier of innovative solutions for the hospitality industry.We offer a wide range of cutting-edge technologies, including Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services, Finance and HR Systems,...


  • Ciudad de México, Ciudad de México Genesys Cloud Services, Inc. A tiempo completo

    About the RoleThe Genesys Cloud Services, Inc. is seeking a seasoned professional to fill the position of Cloud Services Director. As a key member of our team, you will be responsible for driving business growth and revenue through strategic sales and marketing initiatives.

  • Director de Ingresos

    hace 5 días


    Ciudad de México, Ciudad de México Namron Hospitality A tiempo completo

    Descripción del PuestoComo parte de nuestro equipo en Namron Hospitality, te invitamos a unirse como Director de Ingresos. En este rol crucial, serás responsable de desarrollar y implementar estrategias para maximizar los ingresos de nuestros hoteles boutique.Estrategia de Precios y TarifasDefinir y ajustar las tarifas diarias en función de la demanda,...


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job ResponsibilitiesThe Resort Services Director will be responsible for:Following property-specific second effort and recovery plansPublishing guest satisfaction results in a timely manner, including guest satisfaction forms, comment cards, and guest lettersTaking proactive approaches when dealing with employee concernsExtending professionalism and courtesy...


  • Ciudad de México, Ciudad de México PER A tiempo completo

    About PERPER is a leading real estate and hospitality firm with a strong presence in luxury brand hotels across Mexico and the Caribbean. We are seeking a seasoned Revenue Director to join our team.


  • Ciudad de México, Ciudad de México Genesys Cloud Services, Inc. A tiempo completo

    Services Engagement Director page is loadedServices Engagement DirectorApply locations Mexico City (Flexible) time type Full time posted on Posted 2 Days Ago job requisition id JR106731Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud,...


  • Ciudad de México, Ciudad de México Genesys Cloud Services, Inc. A tiempo completo

    Services Engagement Director page is loaded Services Engagement Director Apply locations Mexico City (Flexible) time type Full time posted on Posted 2 Days Ago job requisition id JR106731 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys...


  • Ciudad de México, Ciudad de México Genesys Cloud Services, Inc. A tiempo completo

    Services Engagement Director page is loadedServices Engagement DirectorApply locations Mexico City (Flexible) time type Full time posted on Posted 2 Days Ago job requisition id JR106731Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud,...


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Job OverviewThe Guest Services Director will be responsible for overseeing the entire guest experience, ensuring that every interaction is exceptional and memorable.This role requires a strong leader who can manage day-to-day operations, supervise staff, and develop strategies to drive customer satisfaction.Lead by example and demonstrate outstanding...


  • Ciudad de México, Ciudad de México Cloudbeds A tiempo completo

    Raise the Bar for Hospitality Technology SolutionsWe're not just building software; we're transforming the hospitality industry. Our revolutionary platform empowers properties across 150 countries, handling billions in bookings annually. As a Sales Director, you will take center stage in driving growth and innovation, capitalizing on your extensive network...


  • Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    RequirementsA minimum of 4 years of experience in guest services, front desk, housekeeping, or a related field.A High school diploma or equivalent required; a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major preferred.Excellent leadership, communication, and problem-solving skills.


  • Ciudad de México, Ciudad de México ULIV A tiempo completo

    ULIV is hiring a Hospitality Coordinator to join our front desk team. The successful candidate will be responsible for managing guest check-ins and check-outs, handling room assignments, and maintaining a clean and organized workspace.About the Role:Full-time position with benefitsOpportunity to develop skills in hospitality and customer serviceCollaborate...

  • Hospitality Specialist

    hace 1 semana


    Ciudad de México, Ciudad de México Teva Wellness and Lifestyle A tiempo completo

    **Role Description:** We are seeking a Hospitality Specialist to join our team at Teva Wellness Lifestyle.As a key member of our reception team, you will provide exceptional customer service to our members and guests, ensuring a memorable experience.You will be responsible for managing phone calls, appointments, and inquiries, providing information on our...


  • Ciudad de México, Ciudad de México Palo Alto Networks A tiempo completo

    Sr. Director - Proactive Services at Palo Alto NetworksWe're looking for a seasoned cybersecurity professional to lead our Proactive Services team as a Sr. Director. In this role, you'll be responsible for delivering high-quality consulting services, driving innovation in our offerings, and developing strategies to grow our business.You'll have the...

  • Guest Services

    hace 1 semana


    Ciudad de México, Ciudad de México ULIV A tiempo completo

    Job Title: Recepcionista Front - Fiesta Americana Grand ChapultepecLocation: Miguel Hidalgo, Mexico City, MexicoJob OverviewWe are seeking an Entry Level Guest Services Specialist to join our team in the hospitality industry. This role involves managing guest services and ensuring a pleasant experience for all visitors.Responsibilities:Check in guestsCheck...


  • Ciudad de México, Ciudad de México HRS Hospitality & Retail Systems A tiempo completo

    HRS Hospitality & Retail Systems offers a diverse range of innovative solutions for the hospitality industry.We have a strong focus on delivering high-quality services to our clients.Our solutions include Property Management, POS, Spa & Guest Activities, Business Analytics, Payment Gateway, Mobile Applications, Channel Manager, Online Distribution Services,...


  • Ciudad de México, Ciudad de México Twilio A tiempo completo

    Key ResponsibilitiesThe Director of Financial Services will be responsible for leading and growing our financial services team in Mexico. This role involves managing customer contracts, pricing models, and billing processes to ensure timely and accurate invoicing.The successful candidate will have solid experience working with large volume transactions,...


  • Ciudad de México, Ciudad de México HRS Hospitality & Retail Systems A tiempo completo

    5 days ago Be among the first 25 applicantsDirect message the job poster from HRS Hospitality & Retail SystemsHRS is a company with an excellent reputation for service. With a team of experts, HRS is a leading supplier of IT solutions for the hospitality industry.We offer a wide range of innovative solutions, including Property Management, POS, Spa & Guest...


  • Ciudad de México, Ciudad de México Terra Vista Hub A tiempo completo

    Are you passionate about hospitality and travel? Do you love creating unforgettable experiences for others? Turn your enthusiasm into a flexible, rewarding business opportunity as a Hospitality & Travel Concierge. No prior experience is necessary—we provide all the training and certification you need to succeed.This is more than just a job—it's a chance...

  • Hospitality Ambassador

    hace 6 días


    Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completo

    Company OverviewThe Luxury Collection Hotels & Resorts is a portfolio of over 120 properties in more than 35 countries, offering authentic experiences that evoke lasting memories. Our legacy dates back to 1906, and we continue to evolve to exceed the desires of luxury travelers. Each property is a unique expression of its locale, providing guests with a...