Customer Service Representative
hace 1 semana
**About the Role:**
We are seeking a skilled Customer Service Representative to join our team at Eaton. In this role, you will be responsible for managing customer orders, resolving issues, and ensuring excellent customer experience.
**Key Responsibilities:**
- Fulfill order management related activities for distributors, sales, and projects teams.
- Identify and implement process improvements to increase efficiency and productivity.
- Maintain daily usage of returns requests from distributors and bid manager tools.
- Prioritize customer demand to assist with improved product flow.
- Work with finance teams to resolve customer credit requests.
**Requirements:**
- Bachelor's degree in a technical field or equivalent experience.
- Minimum 2-3 years of customer interaction experience.
- Strong communication skills, both written and verbal.
- Ability to speak, write, and read English fluently, with bilingualism preferred.
**Preferred Skills:**
- Knowledge of CRM software and SAP.
- High ability to drive results, make decisions, and solve problems.
- Demonstrates a collaborative style, promotes change, and pursues personal development.
**Estimated Salary:** $45,000 - $60,000 per year, depending on location and experience.
**Why Choose Eaton?**
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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