Senior IT Functional Analyst
hace 5 horas
Job Summary: We are seeking a highly skilled Senior IT Functional Analyst to join our team at Arrow Electronics. As a key member of our IT department, you will be responsible for designing and implementing scalable IT CX/CRM solutions across our organization.
Key Responsibilities:
- Provide leadership and direction to the team on CRM/ERP architecture, data analysis, and data model design.
- Design and integrate functional solutions with other applications.
- Offer thought-leadership and architectural guidance on strategic project implementations.
- Represent R&D for transformational initiatives.
- Evaluate CRM/Cloud/Content tools to fit business needs.
- Drive end-to-end solutions of CX/CRM platform implementation and roll-outs.
- Build CRM POCs and solutions.
- Act as an expert to influence cost-effectiveness, innovation, and simplicity in design.
- Investigate tasks and provide estimates on hours, schedules, and deadlines.
- Act as an independent scrum master for deliverables.
- Participate in defining and adopting best practices in design and implementations.
- Ensure projects are delivered on time and budget by holding contributors accountable.
- Focus on providing accurate and relevant information to support business decisions.
Requirements:
- 8+ years of experience as a IT Business or Functional Analyst, with ERP/CRM experience.
- Experience in Web Solutions end-to-end implementations.
- Experience in Customer experience modules, Sales, Service, Partner communities, cloud, user management, marketing, and chatbots.
- Experience implementing quoting, pricing, or integrating ERP applications.
- Advanced English Skills, oral and written.
- Advanced Knowledge in providing Cloud-based solutions.
Preferred Skills:
- Experience working with Manufacturing/distribution industries.
- Experience of Master Data management (MDM).
- CPQ experience.
Work Arrangement: Fully Remote, with occasional travel to Arrow office locations.
What We Offer:
- Competitive financial compensation, including various compensation plans and a solid benefits package.
- 30 days of Christmas bonus.
- 40% vacation premium.
- 12 vacation days plus 2 floating days.
- Vision and Dental Assistance.
- Life Insurance.
- Healthcare Insurance.
- 10% Food/Pantry Vouchers.
- Restaurant Vouchers.
- 13% Savings Fund.
- Growth Opportunities, and more.
Location: MX-Mexico (Remote Employees), CST/CDT.
Time Type: Full time.
Job Category: Information Technology.
EEO Statement: Arrow is an equal opportunity employer, committed to diversity and inclusion.
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