Senior IT Functional Analyst

hace 5 horas


Xico, México Arrow Electronics A tiempo completo
Job Title: Senior IT Functional Analyst

Job Summary: We are seeking a highly skilled Senior IT Functional Analyst to join our team at Arrow Electronics. As a key member of our IT department, you will be responsible for designing and implementing scalable IT CX/CRM solutions across our organization.

Key Responsibilities:

  • Provide leadership and direction to the team on CRM/ERP architecture, data analysis, and data model design.
  • Design and integrate functional solutions with other applications.
  • Offer thought-leadership and architectural guidance on strategic project implementations.
  • Represent R&D for transformational initiatives.
  • Evaluate CRM/Cloud/Content tools to fit business needs.
  • Drive end-to-end solutions of CX/CRM platform implementation and roll-outs.
  • Build CRM POCs and solutions.
  • Act as an expert to influence cost-effectiveness, innovation, and simplicity in design.
  • Investigate tasks and provide estimates on hours, schedules, and deadlines.
  • Act as an independent scrum master for deliverables.
  • Participate in defining and adopting best practices in design and implementations.
  • Ensure projects are delivered on time and budget by holding contributors accountable.
  • Focus on providing accurate and relevant information to support business decisions.

Requirements:

  • 8+ years of experience as a IT Business or Functional Analyst, with ERP/CRM experience.
  • Experience in Web Solutions end-to-end implementations.
  • Experience in Customer experience modules, Sales, Service, Partner communities, cloud, user management, marketing, and chatbots.
  • Experience implementing quoting, pricing, or integrating ERP applications.
  • Advanced English Skills, oral and written.
  • Advanced Knowledge in providing Cloud-based solutions.

Preferred Skills:

  • Experience working with Manufacturing/distribution industries.
  • Experience of Master Data management (MDM).
  • CPQ experience.

Work Arrangement: Fully Remote, with occasional travel to Arrow office locations.

What We Offer:

  • Competitive financial compensation, including various compensation plans and a solid benefits package.
  • 30 days of Christmas bonus.
  • 40% vacation premium.
  • 12 vacation days plus 2 floating days.
  • Vision and Dental Assistance.
  • Life Insurance.
  • Healthcare Insurance.
  • 10% Food/Pantry Vouchers.
  • Restaurant Vouchers.
  • 13% Savings Fund.
  • Growth Opportunities, and more.

Location: MX-Mexico (Remote Employees), CST/CDT.

Time Type: Full time.

Job Category: Information Technology.

EEO Statement: Arrow is an equal opportunity employer, committed to diversity and inclusion.


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