Senior IT Analyst
hace 4 semanas
We are seeking a highly skilled Senior IT Analyst to join our IT Systems Design team at Qualtrics. As a key member of our team, you will be responsible for designing, implementing, and maintaining automated processes for the configuration of laptops and desktops pre-distribution.
Key Responsibilities- Develop and implement advanced SQL queries to transform employee data and IT incident/service request data from our internal databases into reports or dashboards of useful information for optimizing IT services.
- Design, implement, and maintain automated processes for the configuration of laptops and desktops pre-distribution.
- Operate and troubleshoot automated MDM processes for laptop configuration, based on Jamf for Macs and on Intune for Windows.
- Educate employees about IT processes and self-service options as part of providing responses to incoming requests.
- Develop self-service automation for provisioning of Azure and Windows-based services.
- Excellent command of written and spoken English.
- Proficient and recent knowledge of coding in PowerShell, Python, SQL, and ETL Orchestration Tool (Prefect, Airflow, or Snaplogiq).
- Knowledge/experience in querying of REST APIs.
- A degree in Computer Science, Information Systems, IT, or similar, or practical experience working in IT roles for at least 4 years.
- Mac OS X - complete understanding of the UI and user-configurable settings.
- Windows - familiarity with administration of Windows 10 & 11 Enterprise OS, Azure AD and Intune.
- Experience administering a user directory service - G Suite or Active Directory.
- Experience with dashboarding data (Redash, PowerBI, SQL, Pandas, EazyBI, etc.).
Qualtrics is a leading provider of experience management software, serving over 18,000 clients globally. We are a fast-paced and dynamic company that values innovation, collaboration, and customer satisfaction.
We offer a competitive salary and benefits package, as well as opportunities for growth and professional development. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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