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About the Team
At Outreach, our purpose is to guide our customers throughout their Outreach journey – with a focus on removing barriers to product adoption and health.
We achieve mutual success by helping our customers realize value, leading to long-term customer retention and growth.
The Role
You will lead and manage a team of customer success professionals who are focused on delivering value realization for our customers at scale.
This role requires collaboration with our Go-To-Market organizations to deliver a seamless customer journey, build best practices, and help a fast-growing company deliver against our customer promise.
Our Vision of You:
- 5+ years of experience in customer success or account management
- 3+ years as a people manager with an enterprise-grade SaaS company
- Experience serving in the North American market is a big plus
- Demonstrable leader who knows how to align the team and build trust through clear prioritization and closed-loop feedback
