Customer Success Manager

hace 1 semana

Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive with delivering success for our customers while also finding time to give back through our 1/1/1 model, which maximises 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us

Job Details

The Customer Success Manager team within Signature Success is looking for a driven and customer-focused Professional to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's business goals to improve their overall technical and operational health and realize the maximum value out of their Salesforce investment. The Customer Success Manager maintains awareness of the customer's key events, needs, potential risks, and value drivers.
As a trusted advisor, the CSM will build a track record in customer success through excellent communication with collaborators and extensive knowledge of the Salesforce platform to translate their business needs to solutions. You will forge relationships with your customers and account teams, develop a deep technical understanding of their Salesforce implementation, share best practices, and adoption of proactive services. These activities will enable you to proactively set the customer up for success through optimization of the platform, with special care during critical peak events.
As a CSM, you will occasionally act as a point of contact for any major incidents, being responsible for the customer's expectations and communications through the resolution of such incidents. The CSM acts as the technical primary interface on behalf of our customers and works collaboratively across both internal and external team members, including partners and ISVs, as required to address the customer needs.
The ideal CSM has an extraordinary focus on the success of the customer, is an exceptional communicator, exhibits professionalism, is dedicated to going above and beyonds, enjoys forming relationships, has excellent collaboration skills, and has the ability to learn new technologies quickly.
Responsibilities

  • Develop and handle relationships with key customer business and IT partners to understand their top business goals and priorities, act as an internal authority on your customer's key value drivers and needs, and act as an internal point of contact on your customer to internal collaborators.

  • Help your customers achieve their business goals and outcomes on the Salesforce platform by:

    • coordinating the completion of the Signature Success catalog of services as required for your customer

    • providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer

    • acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation

    • reinforcing to your customer the value in the implementation of technical recommendations for improvement based on Proactive Monitoring guidance

  • Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.

  • During infrastructure service degradations or disruptions that occur during normal business hours, provide regular updates and communications to key customer contacts. Partner with internal teams like Signature Support delivery and the Critical Incident Center for after-hours coordination. Following infrastructure incidents that impact customers, supervise the internal root cause analysis efforts to provide the customer a description of the cause and future prevention actions.

  • Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.

Minimum Qualifications

  • Minimum of 8 years work experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.

  • Exceptional communication and presentation skills with previous record to present and influence reliably at all levels of the organization, including executive and C-level.

  • Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.

  • Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to collaborators.

    • Knowledge of software development process and design methodologies

    • Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Preferred Qualifications

  • Salesforce product certifications are a plus (Administrator, Advanced Administrator, Platform App Builder, Service Cloud Consultant, Sales Cloud Consultant, Marketing Cloud Specialist, Commerce Cloud & Heroku).

  • Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.

  • Knowledge or experience in Retail and Consumer Goods industry a plus.

  • Experience working with Enterprise-level customers

#J-18808-Ljbffr

  • Customer Success Manager

    hace 5 días

    Ciudad de México, Ciudad de México dynaTrace software GmbH A tiempo completo

    Job SummarydynaTrace software GmbH is seeking an experienced Technical Account Manager to join our Customer Success team. The ideal candidate will have a strong background in enterprise software sales, customer success, or related fields, with a proven track record of building and maintaining strong customer relationships.As a Technical Account Manager, you...

  • Customer Success Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Ghidini Rodil A tiempo completo

    Aivo-Engageware is seeking a talented and customer-oriented Customer Success Manager to join our team. As a Customer Success Manager, you will play a critical role in ensuring our clients achieve maximum value from our AI-powered conversational platform. You will be responsible for building and maintaining strong customer relationships, driving adoption,...

  • Customer Success Manager

    hace 5 días

    Ciudad de México, Ciudad de México WB Talento A tiempo completo

    Customer Success Manager (CSM) – SaaS / B2BUbicación: Ciudad de México (preferente) o MonterreyModalidad: Híbrido (4 días presenciales, 1 remoto)Salario: $35,000 - $40,000 + bono trimestralHorario: Lunes a Viernes - 9:00 am – 6:00 pmSobre la empresa:Somos partners de la plataforma Monday. Nos especializamos en ofrecer soluciones de gestión a través...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México WB Talento A tiempo completo

    Customer Success Manager (CSM) – SaaS / B2B Ubicación: Ciudad de México (preferente) o MonterreyModalidad: Híbrido (4 días presenciales, 1 remoto)Salario: $35,000 - $40,000 + bono trimestralHorario: Lunes a Viernes - 9:00 am – 6:00 pmSobre la empresa: Somos partners de la plataforma Monday. Nos especializamos en ofrecer soluciones de gestión a...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Ignition Growth A tiempo completo

    Get AI-powered advice on this job and more exclusive features. Solution: Conversational AI Funding: Series A We have partnered with an impressive VC-backed Conversational AI startup with cutting-edge tech that cuts through the noise. They are innovating in their category and are trusted by 1,000+ customers around the world. On track for 10M ARR in H2. As...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Vintti A tiempo completo

    Direct message the job poster from VinttiTalent and Operations Analyst at Vintti | Bachelor's Degree in PsychologySalary Range: USD 2,000 - 3,000Job Type: Full time jobAre you passionate about building meaningful relationships and driving measurable outcomes?We're looking for a dynamic Customer Success Manager who can serve as a trusted partner for key...

  • Customer Success Manager

    hace 3 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc.. A tiempo completo

    The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. You will have responsibility for partnering with a small number of assigned accounts, maintaining a continual focus on the customer's...

  • Customer Success Manager

    hace 7 días

    Ciudad de México, Ciudad de México Remoto Workforce A tiempo completo

    About the Job:Job ResponsibilitiesAs a Customer Success Manager with Remoto Workforce, you will be responsible for serving current customers by providing product updates and helpful customer service. You will facilitate productive partnerships and renewals, and proactively share market trends, industry news, and competitive information with leadership to...

  • Customer Success Manager

    hace 3 días

    Ciudad de México, Ciudad de México Vonage A tiempo completo

    Join Vonage and help us innovate cloud communications for businesses worldwide Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs. About Vonage API Vonage API is a global leader in...

  • Customer Success Manager

    hace 4 días

    Ciudad de México, Ciudad de México AgentBase A tiempo completo

    At AgentBase, we are committed to delivering exceptional service and support to our clients. As a Customer Success Manager, you will play a crucial role in building and maintaining positive relationships between us and our customers.Your primary goal will be to ensure customer satisfaction and loyalty by driving our commitment to deliver outstanding service...

  • Enterprise Customer Success Manager

    hace 2 días

    Ciudad de México, Ciudad de México Armis Inc. A tiempo completo

    Job Overview:As a Technical Customer Success Manager at Armis Inc., you will be responsible for managing a portfolio of high-value customers and driving business growth through exceptional customer experiences.Key Performance Indicators:Customer satisfaction and retention.Adoption and utilization of the Armis platform.Revenue growth and expansion...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled guides, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled guides, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Amplify A tiempo completo

    Direct message the job poster from AmplifyHR Specialist | Employee Relations, HR Compliance, RecruitmentAmplify is a leading technology company with award-winning SaaS products iFax (ifaxapp.com) and Fill (fillhq.com) serving the US healthcare market. Our iFax platform was recently awarded the #1 highest-rated online fax service, by G2.comJob Summary:The...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Thehireboost A tiempo completo

    Join to apply for the Customer Success Manager role at HireBoost.This client helps revenue teams take ownership and accountability for financial goals through comp plan design guidance, automated commission tracking, and built-in collaboration tools. Industry-leading companies like Drata, LaunchDarkly, and Betterment trust them to automate the commission...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Cubbo A tiempo completo

    Customer Success Manager (CSM)Location: Mexico City, Mexico (Hybrid - 3 days on-site, 2 days remote)Salary: MXN 60,000 gross per month + attractive commission incentivesGet to Know CubboCubbo is a venture-backed e-commerce fulfillment company revolutionizing logistics in Latin America. Operating in Mexico and Brazil, we empower retailers with best-in-class...

  • Customer Success Manager

    hace 1 día

    Ciudad de México, Ciudad de México Cubbo A tiempo completo

    Customer Success Manager (CSM)Location: Mexico City, Mexico (Hybrid - 3 days on-site, 2 days remote)Salary: MXN 60,000 gross per month + attractive commission incentivesGet to Know CubboCubbo is a venture-backed e-commerce fulfillment company revolutionizing logistics in Latin America. Operating in Mexico and Brazil, we empower retailers with best-in-class...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    Customer Success Manager - Core/Data Cloud Remote Type: Office - Flexible Location: Mexico - Mexico City Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: JR243894 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. About Salesforce We're...

  • Customer Success Manager

    hace 1 semana

    Ciudad de México, Ciudad de México Curenta A tiempo completo

    Customer Success Manager (Mexico-Based, Remote)Who We Are:Curenta is leading the transformation of Senior Living and Long-Term Healthcare with innovation and compassion. Our mission is to build a connected, technology-driven ecosystem that prioritizes residents' well-being and empowers caregivers with user-friendly, AI-powered tools.We are a fast-growing...

  • Customer Success Manager

    hace 2 semanas

    Ciudad de México, Ciudad de México Curenta A tiempo completo

    Who We Are: Curenta is leading the transformation of Senior Living and Long-Term Healthcare with innovation and compassion. Our mission is to build a connected, technology-driven ecosystem that prioritizes residents' well-being and empowers caregivers with user-friendly, AI-powered tools. From simplifying admissions to managing medications and ensuring...