Team Lead, Professional Services

hace 4 semanas


Xico, México Thomson Reuters A tiempo completo

About the Role

In this opportunity as Team Lead - Professional Services, you will:

  • Manage a team of around 8 people with a specific focus in product implementation
  • Provide leadership to the team, ensure they are meeting targets for service levels and resolving escalations
  • Act as a coach to an agile squad
  • Review and analyze tools, processes and working practices to improve the effectiveness and efficiency of staff, and to enable team to deliver best in class service
  • Hire and onboard new staff
  • Build and maintain effective relationships with internal stakeholders, such as Sales, Product, and Support

About You

You're a fit for the role if you have/are:

  • Bachelor's Degree and/or equivalent experience
  • 5+ years of experience working in a professional services organization or similar related experience
  • Fluent in speaking and writing English, and strong communication skills
  • A management style that is collaborative, energetic, and results oriented
  • Ability to effectively manage and coach individuals
  • Knowledge of the technical troubleshooting preferred
  • Capability to work with virtual teams to successfully deliver projects and build relationships
  • Superior time management and escalation skills along with ability to work independently

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.


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