Senior Enterprise Support Strategist

hace 1 semana


Ciudad de México, Ciudad de México Oracle A tiempo completo

About the Role

We are seeking a highly skilled Senior Enterprise Support Strategist to develop and manage Oracle Support relationships with large accounts. This role involves maximizing customers' use of Support Services, driving high satisfaction, and protecting revenue streams.

Key Responsibilities

  • Represent the customer as a single point of contact within Oracle.
  • Manage contracts and delivery engagements as defined by Oracle Service Support (OSS).
  • Develop and maintain relationships with senior management across lines of business and third parties.
  • Plan and deploy Support activities to ensure effective delivery within budgetary constraints.
  • Advise on efficient use of Oracle support services and products.
  • Assure and improve service quality and maintain accurate account information.

Requirements and Qualifications

  • Leading contributor individually and as a team member, providing direction and mentoring to others.
  • Non-routine work involving advanced technical/business skills in area of specialization.

What We Offer

A competitive salary of $120,000 per annum, plus benefits that include health insurance, retirement plans, and opportunities for career growth and professional development.



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