Enterprise Customer Success Strategist

hace 15 horas


Ciudad de México, Ciudad de México SAP A tiempo completo

We are looking for a skilled Enterprise Customer Success Strategist to join our team at SAP.

As an Enterprise Customer Success Strategist, you will work directly with customers to guide them through their business journey with our solutions. Your primary goal will be to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within your assigned solution portfolio.

You will oversee key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. You will serve as the strategic point of contact for the customer within the assigned solution portfolio and leverage appropriate resources across SAP functions to maintain overall customer health.

The salary for this position is around $80,000 per year, although this may vary based on location and experience. This is a full-time employment opportunity that offers a great salary and benefits package, as well as opportunities for professional growth and development.

To be successful in this role, you will need to have 2-3 years of work experience with a proven record of supporting customers and business transformation, preferably from consulting, sales and/or account management that includes resolution and escalation management.

You should also have strong communication skills including fluency in English and local language, proficient interpersonal skills including passion, curiosity, effective listening skills, professional presence, empathy and 'can-get-it-done' mentality, demonstrated ability to collaborate across diverse stakeholders and business functions in a complex, matrixed environment, and strong Business Acumen including demonstrated knowledge of business processes and/or industries.

This is a fantastic opportunity to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

We offer a hybrid work setup consisting of three days a week in the office or on-site with customers or partners, allowing you to balance your work and personal life effectively. Our company culture is focused on collaboration and a shared passion to help the world run better, offering a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.



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