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Enterprise Support Specialist

hace 2 meses

Ciudad de México, Ciudad de México SAP A tiempo completo

About Business Support at SAP

We're seeking a skilled Enterprise Support Specialist to join our team at SAP. As an Enterprise Support Specialist, you'll play a crucial role in helping our customers succeed in their SAP transformation journeys.

Main Responsibilities

  • Align with SAP strategy to develop and drive SAP Enterprise Support (ES) & SAP Enterprise Support Cloud Edition (ESCE) portfolio, guidance, and scale delivery to help customers with their SAP transformation journey.
  • Close collaboration with other roles within the Adoption Services Center teams, and beyond, on investment needs, product strategy, go-to-market, portfolio consumption, and scaling content delivery.
  • Design scalable, modern, self-consumable ES & ESCE foundational content to support customers' business objectives and adoption of SAP solutions.
  • Manage the creation and curation of ES & ESCE foundational content, ensuring consistency across solutions and offerings.
  • Actively seek opportunities to collaborate across teams to improve the ES & ESCE portfolio and the overall customer experience.
  • Co-innovate and pilot with customers to ensure content and formats remain cutting-edge.
  • Provide advisory & guidance to customers through ES & ESCE foundational offerings on a scalable delivery platform.
  • Raise awareness of SAP ES portfolio & offerings with customers and across SAP; champion our achievements and customer success.

About the Role

  • We're looking for a self-motivated, self-driven, curious, open-minded, and flexible professional with functional knowledge and experience in Supply Chain Management solutions.
  • Fluent in English, both written and spoken.
  • Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required.
  • Strong presentation skills both in creating and delivering presentations for varying audiences.
  • Problem-solving aptitude with results-focused customer-centric mindset.
  • Ability to deliver results, work independently, and take ownership to drive topics forward.