Field Service Engineer

hace 5 días

Monterrey, Nuevo León, México Amt - The Association For Manufacturing Technology A tiempo completo
About the Role

Amt - The Association For Manufacturing Technology is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support and services to our customers in the manufacturing industry.

Key Responsibilities
  • Collect samples from individual sumps and central systems from specified accounts.
  • Collect baseline data for testing against competitors, cost justifications, and other data that may be necessary for Project Stories.
  • Conduct and assist in the cleaning of machines designated for testing of new accounts, maintaining business at existing accounts.
  • Conduct basic training and customer specific training for maintenance, operators, and management as well as distributor training.
  • Communicate as appropriate with customers on activities related to the management of the assigned coolant systems.
  • Submit regular written reports on activities at assigned plants.
  • Be available for work at non-assigned accounts to support the District Sales Manager on such activities as cleanouts, fluid tests, and sample gathering.
  • Work with Distributors on accounts.
  • Audit regional labs.
  • Troubleshoot fluid problems and write reports.
  • Work with multiple District Sales Managers.
  • In depth understanding of related equipment used by customers to be able to troubleshoot.
  • Serve as a Customer Service Representative and liaison to the Customer Service Team at HQ with regards to orders, shipments, certificates of origin. Coordinate with HQ Customer Service to ensure high customer satisfaction.
  • Check inventory at assigned and visited accounts.
  • Act as a Technical Support Agent and communicate with HQ lab with regards to samples sent and problems in the field.
  • Complete reports, expenses, and customer visits as required. Document trial data and help create case histories.
  • Help teach distribution and employees about correct procedure for cleaning out machines.
  • Assist in managing other service personnel as assigned with regards to equipment, site visits, and overtime.
Requirements
  • Engineering Degree, equivalent technical education or similar.
  • Minimum experience of 2 years in a manufacturing, chemical, industrial service, or sales environment preferred.
  • Fluent in English and Spanish.
  • CRM experience required.
  • Verbal and written skills to communicate effectively with the rest of the personnel at all levels in Mexico, the HQ, and other regions.
  • Able to travel and stay overnight and work occasional weekends for machine clean-outs.
  • Passport and Visa is a MUST.
Benefits
  • Competitive salary.
  • Major Medical Insurance Policy.
  • Other benefits and tools to be provided.

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