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Front Desk Associate

hace 2 meses

Pto Vallarta, Jalisco, México Marriott International, Inc A tiempo completo
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Marriott International, Inc. As a Front Desk Associate, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Process guest check-ins and check-outs, including confirming reservations, assigning rooms, and issuing room keys.
  • Manage guest payments, including processing room charges, cash, checks, debit, and credit transactions.
  • Respond to guest inquiries, resolve issues, and provide information about hotel services and local attractions.
  • Coordinate with Housekeeping to ensure rooms are ready for check-in and resolve any issues.
  • Communicate parking procedures to guests and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information about the hotel and local area.
  • Run daily reports, identify special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
Requirements
  • High school diploma or equivalent required.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and accuracy with handling cash and credit transactions.
What We Offer

As a Front Desk Associate at Marriott International, Inc., you will have the opportunity to work in a dynamic and supportive environment, with opportunities for growth and development. We offer competitive compensation and benefits, as well as a comprehensive training program to help you succeed in your role.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.