Team Leader
hace 1 mes
Job Summary
The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present.
Key Responsibilities
Sales
• Deepen relationships with clients to achieve or exceed commercial targets, product category targets, and relevant KPIs.
• Manage and motivate the team to consistently achieve or exceed store commercial targets.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate passion and deliver exceptional client service, managing client relationships personally.
• Drive business through key product pillars and KPIs.
Service
• Execute all tasks with a client-centric approach, demonstrating passion and delivering exceptional client service at every touchpoint.
• Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on TEI performance and client feedback to improve customer service.
Talent
• Attract, hire, and retain top talent to cultivate a climate of high performance.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Prioritize diversity, cultivate inclusive environments, and foster growth.
• Encourage an entrepreneurial spirit.
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage and utilize training and development offerings to effectively support growth and development to drive performance.
Operational Excellence
• Champion operations efficiency and effectiveness, challenging standards to seek continuous improvement.
• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of house and ensure consistency with established operational procedures.
• Identify and execute efficiencies and best practices.
• Ensure compliance with all internal control procedures.
Requirements
• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
• Proven track record in sales generation, managing the achievement of commercial results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs.
• Must have authorization to work in the United States or in the country where the position is based.
Preferred Qualifications
A college/university degree.
Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
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