Team Leader
hace 4 semanas
Helpware Inc. is a technology-driven company with a global presence, providing Customer Experience & Operational Support for modern companies. We are seeking an experienced Team Leader to join our Helpware team.
Key Responsibilities:- Manage and oversee the activities of a team of CSRs/TSRs, ensuring high performance and adherence to company standards.
- Monitor team performance, provide coaching and mentoring, and conduct regular performance feedback sessions.
- Perform administrative duties, including payroll and data reporting.
- Motivate agents to achieve professional growth targets and enhance productivity.
- Minimum 2+ years of experience in the BPO industry or equivalent role.
- Proven work experience as a team leader or supervisor.
- Excellent communication, leadership, and decision-making skills.
- Organizational and time-management skills.
- Able to work from home and adapt to a fast-paced environment.
About Helpware Inc.
We are a technology-driven company with a mission to provide best-in-class value-adding services to our partners. Our team of professionals is driven by a purpose to deliver innovative solutions and technologies.
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