Team Leader

hace 4 semanas


Xico, México Tiffany & Co. A tiempo completo

Job Summary

The Team Manager will support the Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed commercial targets and elevate the Tiffany store experience. You will assume oversight for the store when the Director is not present.

Key Responsibilities

Sales

• Deepen relationships with clients to achieve or exceed commercial targets, product category targets, and relevant Key Performance Indicators (KPIs).

• Manage and motivate the team to consistently achieve or exceed store commercial targets.

• Drive client development activities among individual team members to cultivate new and existing clients.

• Demonstrate passion and deliver exceptional client service, managing client relationships personally.

• Drive business through key product pillars and KPIs.

Service

• Execute all tasks with a client-centric approach, demonstrating passion and delivering exceptional client service at every touchpoint.

• Lead, model, and coach based on client feedback and elevate the Tiffany Experience Index (TEI).

• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are being delivered at all times.

• Optimize hospitality and store amenities to create unique experiences.

• Take action on TEI performance and client feedback to improve customer service.

Talent

• Attract, hire, and retain top talent to cultivate a climate of high performance.

• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.

• Prioritize diversity, cultivate inclusive environments, and foster growth.

• Encourage an entrepreneurial spirit.

• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.

• Leverage and utilize training and development offerings to effectively support growth and development to drive performance.

Operational Excellence

• Champion operations efficiency and effectiveness, challenging standards to seek continuous improvement.

• Ensure exceptional operational support to drive sales and service.

• Manage efficient back of house and ensure consistency with established operational procedures.

• Identify and execute efficiencies and best practices.

• Ensure compliance with all internal control procedures.

Requirements

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.

• Proven track record in sales generation, managing the achievement of commercial results.

• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in the market.

• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and Point of Sales (POS) system.

• Flexibility to work in various roles based on business needs.

• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications

A college/university degree.

Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.


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