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Job Summary
We are seeking a highly skilled Customer Service and Admin Support professional to join our team at Scout, a whole food distribution company. As a Customer Service and Admin Support specialist, you will be responsible for managing online orders, coordinating shipments, and distributing customer statements.
This is a great opportunity for someone who is highly organized, detail-oriented, and has excellent communication skills. If you are a motivated and independent individual who is eager to learn and grow with our company, we encourage you to apply.
Responsibilities:
- Order Processing: Process and manage online orders with 90% of the workload conducted online and 10-15% via WhatsApp/email requiring manual entry.
- Shipments Coordination: Coordinate weekly fresh fish orders, including summarizing and arranging shipments.
- Customer Statement Distribution: Distribute customer statements in a timely and efficient manner.
- Communication: Primarily written communication (email/WhatsApp) with rare voice interactions.
- Administrative Support: Assist with general administrative and operational tasks as needed.
Requirements:
- Previous experience as an administrative assistant.
- Strong communicator (both written and verbal).
- Motivated and eager to learn.
- Detail-oriented and able to manage tasks independently.
- Able to work full-time without distractions from other jobs.
What We Offer:
- Long-term commitment is highly valued, with potential for salary increases (6-8% annually).
- Competitive compensation package.
- Opportunities for growth and development in a lean team environment.
