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Hotel Operations Manager

hace 2 meses

Nayarit, México Marriott International, Inc A tiempo completo

Job Summary

The Hotel Operations Manager serves as the strategic business leader of property operations, acting as General Manager in their absence. This role oversees Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management departments.

Key Responsibilities

  • Develop and implement operations strategy in collaboration with direct reports (Executive Committee members and department heads)
  • Ensure implementation of the brand service strategy and brand initiatives
  • Lead operations to meet brand's target customer needs, ensuring employee satisfaction, and maximizing financial performance
  • Develop and implement property-wide strategies to deliver products and services that meet or exceed target customer needs and expectations
  • Provide a return on investment as a member of the Executive Committee

Requirements

  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years' experience in management operations, sales, and marketing, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years' experience in management operations, sales, and marketing, or related professional area

Core Work Activities

  • Managing Profitability and Departmental Budgets
    • Keep operations team focused on critical components of operations to drive guest satisfaction and desired financial results
    • Ensure all operational areas have an atmosphere conducive to the overall guest experience
    • Review financial reports and statements to determine how Operations is performing against budget
    • Work with direct reports to determine areas of concern and establish ways to improve departments' financial performance
    • Strive to maintain profit margins without compromising guest or employee satisfaction
  • Managing Property Operations
    • Strive to improve service performance
    • Communicate a clear and consistent message regarding operational goals to produce desired results on a continuous basis
    • Ensure brand and regional business initiatives are implemented and communicate follow-up actions to team as necessary
    • Ensure core elements of the service strategy are in place to produce the desired results
  • Leading Property Operations Teams
    • Establish a vision for product and service delivery on property
    • Champion the brand's service vision for product and service delivery and ensure alignment amongst property leadership team
    • Ensure employees are treated fairly and equitably
  • Managing and Conducting Human Resources Activities
    • Observe service behaviors of employees and provide feedback to individuals and/or managers
    • Hire operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet business needs of the operation
    • Conduct annual performance appraisals with direct reports according to Standard Operating Procedures
    • Utilize an 'open door' policy and review employee satisfaction results to identify and address employee problems or concerns