Customer Support Representative
hace 4 semanas
Are you passionate about delivering exceptional customer experiences? At TaskUs, we're looking for a talented Customer Support Representative to join our team. As a Customer Support Representative, you will play a critical role in providing world-class service to our customers. You will be the face of our company, and your interactions will have a direct impact on our customers' satisfaction.
**Key Responsibilities:**
- Manage and maintain a test lab of devices to reproduce customer issues.
- Ensure the confidentiality of all log-in and passwords.
- Document all customer interactions according to standard operating procedures.
**What We Offer:**
- All necessary hardware to succeed, including a computer, headset, keyboard, and mouse.
- Comprehensive medical, dental, and life insurance for you and your dependents.
- Paid birthday leave and paid time off starting at 21 days per year.
- Food vouchers and a savings fund.
- A world-class experience and opportunities for growth and development.
**Requirements:**
- Willingness to complete assessments, including a typing test of 25+ wpm.
- Excellent communication skills, written and oral.
- Ability to work independently and as a remote team player.
- Adaptability and flexibility in a fast-paced environment.
- High school diploma or equivalent required.
**Preferred Qualifications:**
- Experience in customer service, sales, billing, collections, and technical support.
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