Customer Support Representative

hace 1 mes

Tijuana, Baja California, México TaskUs A tiempo completo

About TaskUs: TaskUs is a leading provider of outsourced digital services, empowering fast-growing technology companies to represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

As a Customer Support Representative, you will be responsible for providing world-class service to our customers in an accurate, efficient, and respectful manner on every call, as measured by different performance metrics. We make sure we get the best of the best, after all, we are a ridiculously good company, so we make sure our employees are top-notch.

Key Responsibilities:

  • Research and resolve issues reported by the client's end-users via phone, email, and chat support.
  • Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
  • Ensure that all log-in and passwords (both internal & external) are kept confidential.
  • Document all information on customer interaction according to standard operating procedures.

What We Offer:

  • All necessary hardware to be successful, including a computer, headset, keyboard, mouse, etc.
  • Minor and Major medical expense Insurance, plus Dental, Vision, and Life Insurance for you and your dependents above and beyond what is provided by the state.
  • Paid Birthday Leave.
  • Paid Time Off starting at 21 days on your first year.
  • Food vouchers of 220 MXN weekly.
  • Life insurance.
  • Savings Fund.
  • School Tuition programs.
  • A World Class Experience...

Requirements:

  • Must be willing to complete assessments that include a typing test of 25+ wpm.
  • Great communication skills, written and orally.
  • Demonstrate strong abilities to work independently and as a remote team player.
  • Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
  • Must be at least 18 years of age.
  • Must have at least a High school diploma or GED.
  • Must be willing to participate in a background screening.

Recommended:

  • Experience with customer service via phone, email, and live chat support is preferred but not required.
  • Experience in customer service, sales, billing, collections, and technical support.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.

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