International Operations Coordinator
hace 10 horas
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets worldwide. With over 40 years of experience, the company has built a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial, and life sciences.
Our flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing over 100 worldwide locations, AIT's full-service options include customs clearance, warehouse management, and white glove services.
Job SummaryThe International Operations Agent III is responsible for coordinating the day-to-day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests.
Key Responsibilities- Work with customers to qualify their shipping requirements and obtain all necessary details for shipment quotation and operation.
- Prepare profitable quotations accurately and set shipping schedules.
- Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
- Track and communicate all delays, damages, problems, and work to resolve customer issues.
- Manage all aspects of air and/or ocean international operations, including customer service, data entry of shipments, operations, and billing.
- Coordinate recovery/delivery schedules with various cartage agents and international partners.
- Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed.
- Ensure all customers' SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
- Ensure all shipments are properly billed within company guidelines and timelines.
- Oral & Written Communication: Shaping & expressing ideas & information in an effective and professional manner.
- Teamwork: Working as a productive member of a cohesive group toward a common goal.
- Problem Solving: Having the ability to identify problems and issues of varying complexities and find effective solutions.
AIT Worldwide Logistics offers a competitive compensation package, including a bonus based on achievement of business and/or individual performance metrics. Benefits include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k), and Tuition Reimbursement for personal development.
Additionally, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
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