IT Support Manager

hace 4 semanas


Xico, México Warner Bros. Discovery A tiempo completo
Job Title: IT Support Manager

Join Warner Bros. Discovery as an IT Support Manager and be part of a dynamic team that delivers exceptional technical support to our global users. As a key member of our IT service delivery team, you will be responsible for managing the Global Service Desk and technical resources to support PC, MacOS, mobile devices, and other technical areas.

Key Responsibilities:

  • Manage the Global Service Desk and technical resources to ensure timely and effective support to our users.
  • Plan and manage work responsibilities for the Global Service Desk in the respective region.
  • Lead a team of technical support specialists and provide guidance on technical issues.
  • Collaborate with international teams to develop strategies and processes aligned with global needs.
  • Assist in budget planning, track expenses, and ensure fiscal efficiency.

Requirements:

  • 8+ years of experience in a related field, preferably in media, entertainment, or business development.
  • Superior analytical and problem-solving skills.
  • Expert user of Microsoft Office, including Excel, PowerPoint, and Word.
  • Excellent written and verbal communication skills.
  • Ability to work collaboratively with small teams and handle multiple assignments concurrently.

Preferred Qualifications:

  • Bachelor's or Master's degree in Computer Science or Management Information Systems.
  • Knowledge of media, entertainment, and technology industries.
  • Familiarity with streaming and similar products/services.
  • Experience working in a national or global company.

About Warner Bros. Discovery:

Warner Bros. Discovery is a global leader in the media and entertainment industry, with a portfolio of iconic brands and beloved content. We offer career-defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best self.


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