IT Support Specialist

hace 1 día


Xico, México Gensler A tiempo completo
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Gensler. As a key member of our technology support infrastructure, you will play a critical role in ensuring the smooth operation of our systems and providing exceptional customer service to our clients.

Key Responsibilities
  • Provide first and second-level support for service desk incidents and requests from onsite and remote office clients
  • Collaborate with the Regional Technology Director (RTD) and local IT Manager to educate end users about desktop policies and enforce compliance
  • Visit clients to evaluate their business software and hardware needs, providing informed recommendations to clients and RTD
  • Triage service desk incident queues to ensure quick incident assignment and prioritize incidents to optimize available resources
  • Ensure critical incidents are responded to immediately during business hours and reasonably after hours, escalating tickets as necessary
  • Manage MS SharePoint sites, create MS Excel and Power BI reports and dashboards, and provide application support
  • Meet room and event-based A/V support, active directory-based user and computer group management, imaging and deployment administration, MAC administration and support, process automation, server virtualization, and software and hardware asset inventory tracking and management
Requirements
  • Minimum 3 years of experience in IT technical support and customer service, preferably in the architecture or engineering industry
  • Associates Degree in Technology, Engineering, Computer Science, or technical trade school
  • A+ Certification in desktop support or willingness to achieve certification within the first year
  • Extensive knowledge of Windows 10, Microsoft O365 cloud services, and 100% bilingual English/Spanish, well-written with excellent verbal communication skills
  • Proven record of performing in a dynamic, team-based, technology support environment, with experience in server support and occasional off-hours maintenance
  • Knowledge of basic networking concepts and desktop troubleshooting, with ability to disconnect, lift, and move PCs and monitors (50 lbs) to new desks
About Gensler

We are a global architecture, design, and planning firm dedicated to creating environments that inspire people and communities. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years, and employee assistance programs.

We encourage every person at Gensler to lead a healthy and balanced life, with opportunities for professional development and growth. Join our team and be part of a dynamic and collaborative environment that values innovation, creativity, and excellence.


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