IT Support Specialist

hace 1 mes


Xico, México Gensler A tiempo completo
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Gensler. As a key member of our technology support infrastructure, you will play a critical role in ensuring the smooth operation of our systems and providing exceptional customer service to our clients.

Key Responsibilities
  • Provide first and second-level support for service desk incidents and requests from onsite and remote office clients
  • Collaborate with the Regional Technology Director (RTD) and local IT Manager to educate end users about desktop policies and enforce compliance
  • Visit clients to evaluate their business software and hardware needs, providing informed recommendations to clients and RTD
  • Triage service desk incident queues to ensure quick incident assignment and prioritize incidents to optimize available resources
  • Ensure critical incidents are responded to immediately during business hours and reasonably after hours, escalating tickets as necessary
  • Manage MS SharePoint sites, create MS Excel and Power BI reports and dashboards, and provide application support
  • Meet room and event-based A/V support, active directory-based user and computer group management, imaging and deployment administration, MAC administration and support, process automation, server virtualization, and software and hardware asset inventory tracking and management
Requirements
  • Minimum 3 years of experience in IT technical support and customer service, preferably in the architecture or engineering industry
  • Associates Degree in Technology, Engineering, Computer Science, or technical trade school
  • A+ Certification in desktop support or willingness to achieve certification within the first year
  • Extensive knowledge of Windows 10, Microsoft O365 cloud services, and 100% bilingual English/Spanish, well-written with excellent verbal communication skills
  • Proven record of performing in a dynamic, team-based, technology support environment, with experience in server support and occasional off-hours maintenance
  • Knowledge of basic networking concepts and desktop troubleshooting, with ability to disconnect, lift, and move PCs and monitors (50 lbs) to new desks
About Gensler

We are a global architecture, design, and planning firm dedicated to creating environments that inspire people and communities. Our comprehensive benefits include subsidized health and life insurance, profit sharing, annual bonus, LinkedIn learning, holiday observance, additional PTO days every 5 years, and employee assistance programs.

We encourage every person at Gensler to lead a healthy and balanced life, with opportunities for professional development and growth. Join our team and be part of a dynamic and collaborative environment that values innovation, creativity, and excellence.


  • IT Support Specialist

    hace 4 semanas


    Xico, México Flexis A tiempo completo

    **Job Title:** IT Support SpecialistAt Flexis, we are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will provide remote technical guidance, assistance, and coordination to our clients on various IT-related issues.**Key Responsibilities:**Provide technical support for PC, MAC, and mobile devicesAssist with general...


  • Xico, México Zf Friedrichshafen Ag A tiempo completo

    IT Infrastructure Support SpecialistWe are seeking a highly motivated and detail-oriented IT Infrastructure Support Specialist to join our team in Guadalajara. As an IT Infrastructure Support Specialist, you will be responsible for providing end-user support, maintaining and supporting end-user computing equipment, and ensuring the life cycle of all IT...


  • Xico, México Zf Friedrichshafen Ag A tiempo completo

    IT Infrastructure Support SpecialistAt ZF Friedrichshafen AG, we are seeking a highly motivated and detail-oriented IT Infrastructure Support Specialist to join our team in El Salto, Mexico. As an IT Analyst Intern, you will be responsible for providing end-user support, configuring and maintaining end-user computing equipment, and ensuring the life cycle of...

  • IT Support Specialist

    hace 1 semana


    Xico, México Cognizant A tiempo completo

    We are seeking a talented IT Support Specialist to join our team at Cognizant. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Main Responsibilities:Provide timely and effective technical support to clients via phone, email, or chat.Identify and resolve technical...

  • IT Support Specialist

    hace 4 semanas


    Xico, México Blend A tiempo completo

    Job Title: IT Support SpecialistBlend is a cloud banking platform that enables financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software processes an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better...


  • Xico, México Avantor A tiempo completo

    Job Title: IT Support Specialist LeadThe Opportunity:Avantor is seeking a dedicated and experienced IT Support Specialist Lead to support the planning, acquisition, installation, control, management, and maintenance of the organization's local and wide area networks, computer systems, software, peripherals, and telecommunications.This role will be a...

  • IT Support Specialist

    hace 4 semanas


    Xico, México Carter'S A tiempo completo

    **Job Summary**Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. We are seeking a skilled IT Support Specialist to join our team and provide exceptional customer service to our customers.**Key Responsibilities**- Maintain working...

  • IT Support Specialist

    hace 4 semanas


    Xico, México Marriott International, Inc A tiempo completo

    **Job Summary**We are seeking a skilled IT Support Specialist to join our team at Marriott International, Inc. As an IT Support Specialist, you will be responsible for planning and coordinating information technology-related equipment installations, moves, additions, changes, and system enhancements to improve reliability and performance.**Key...

  • IT Support Specialist

    hace 4 semanas


    Xico, México Amazon A tiempo completo

    Amazon IT Services Support RoleWe are seeking a skilled IT Support Specialist to join our team at Amazon. As an IT Support Specialist, you will be responsible for providing technical assistance to Amazon employees worldwide.Key Responsibilities:Provide comprehensive technical support to Amazon employees via web chat, telephone calls, and email.Research,...

  • IT Support Specialist

    hace 4 semanas


    Xico, México Carter'S A tiempo completo

    **Job Summary**Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. We are seeking a skilled IT Support Specialist to join our team and provide exceptional customer service to our customers.**Key Responsibilities**- Maintain working...

  • IT Support Specialist

    hace 4 semanas


    Xico, México Carter'S A tiempo completo

    **Job Summary**Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. We are seeking a skilled IT Support Specialist to join our team and contribute to our mission of providing meaningful work, constant learning, and genuine people.**Key...


  • Xico, México Carter'S A tiempo completo

    Carter's Inc. is a leading North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands.We are seeking a highly experienced IT Support Specialist to join our team in the Buckhead Office.The successful candidate will have a strong analytical mind and be able to methodically...


  • Xico, México Avantor A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist Lead to join our team at Avantor. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our network and infrastructure systems.Key Responsibilities:Provide technical support and maintenance for network and...


  • Xico, México Carter'S A tiempo completo

    **Job Summary**Carter's is seeking a highly skilled IT Support Specialist to join our Store Support team. As a key member of our team, you will be responsible for delivering exceptional support to our users in our stores, ensuring a seamless and efficient experience.**Key Responsibilities**Provide first and second-level technical support for all technology...


  • Xico, México Avantor A tiempo completo

    The OpportunityAvantor is seeking a highly skilled and experienced IT Support Lead Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and services to our organization, ensuring the smooth operation of our local and wide area networks, computer systems, software, peripherals, and...


  • Xico, México Abbott Laboratories A tiempo completo

    About the Role:Abbott Laboratories is seeking a skilled Facilities IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing level support, including incident handling, problem resolution, and Break/Fix. You will also provide hardware maintenance and software maintenance (operating system, system...


  • Xico, México Azka It Consulting A tiempo completo

    Azka IT Consulting is a specialist in connecting top talent with top companies in Latin America and the United States.We require a skilled Shell-scripting Support professional to join our team in providing exceptional technical support.Key Requirements:• Proficiency in Unix/Linux systems and shell scripting• Strong SQL, Oracle Database SQL, and PL/SQL...


  • Xico, México Vestas A tiempo completo

    **Job Summary**We are seeking a highly skilled IT Infrastructure Support Specialist to join our team at Vestas. As a Field Supporter, you will be responsible for providing technical support to our end-users, as well as maintaining the IT infrastructure at our sites.**Key Responsibilities**Provide technical support to end-users, including troubleshooting and...

  • IT Support Specialist

    hace 4 semanas


    Xico, México Siemens Mobility A tiempo completo

    **Job Overview**:We are seeking a skilled IT Support Specialist to provide technical assistance to our customers. As a member of our team, you will be responsible for troubleshooting and resolving software and hardware issues, as well as providing training and support to internal teams.**Key Responsibilities**:Research and identify solutions to software and...


  • Xico, México Fleetcor A tiempo completo

    Job Title: IT Application Support SpecialistAbout the Role:Corpay is seeking an IT Application Support Specialist to provide first and second level support for customer and employee facing applications. The successful candidate will work remotely, but must be located in Mexico. We will provide a virtual training environment, a monthly home internet stipend,...