Senior Research Operations Program Manager

hace 2 horas

León de los Aldama, Guanajuato, México Zillow A tiempo completo
About the Role

The Senior Research Operations Program Manager will play a critical role in developing and implementing researcher enablement programs, driving operational excellence, and collaborating with cross-functional teams to deliver business improvements. This role requires a strong balance of strategy and tactical execution, excellent communication skills, and the ability to thrive in a fast-paced work environment.

Key Responsibilities
  • Develop and lead researcher enablement programs to drive efficiency, scale, and impact.
  • Collaborate with research, design, product management, marketing, engineering, and data science teams to align recruiting efforts with business needs.
  • Establish and manage user list processes, participant sourcing, and panel management to ensure researcher efficiency and compliance.
  • Track metrics and analyze trends to inform process improvements and drive business outcomes.
  • Manage ZRI's research tool suite, including access and use administration, maintenance of best practices documentation, and tooling strategy.
  • Support operationalizing the mission and principles of the Research & Insights team, project managing special initiatives, and working groups.
Requirements
  • 4+ years of experience in research operations program management.
  • 3+ years of experience working with research teams (e.g., UX Research, Market Research).
  • Experience recruiting participants for research studies from internal user lists, internal panels, and third-party sample.
  • Proven track record of collaborating with cross-functional groups to produce results.
  • Excellent communication skills, both written and verbal.
  • Ability to facilitate discussions and engage with business and research managers in an enterprise environment.
  • Proficiency in developing and managing metrics to measure recruiting program success.
About Zillow

Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. We're committed to fostering an inclusive, innovative environment with the best employees and are an equal opportunity employer committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity.

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