Operations Manager

hace 4 semanas


Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo

Job Summary

As an Operations Manager - F&B, you will be responsible for assisting in the successful execution of all operations in the hotel's Operations departments, including Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. You will manage staff, strive to continually improve guest and employee satisfaction, and maximize the financial performance of the department.

Key Responsibilities

  • Lead specific teams while assisting with meeting or exceeding property goals.
  • Ensure that standards and procedures are being followed.
  • Manage and monitor activities that affect the guest experience, including providing excellent customer service and taking proactive approaches when dealing with guest concerns.
  • Assist in performing required annual Quality audit with GM & RD.
  • Ensure a viable key control program is in place.
  • Review financial statements, sales, and activity reports to measure productivity and goal achievement.

Requirements

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
  • Or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine, and approachable environment, you may be a good fit for this role.



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