Logistics Operations Manager

hace 1 mes


Cancún, Quintana Roo, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
About the Role

At Servicios Comerciales Amazon Mexico S. de R.L. de C.V., we're committed to delivering exceptional customer experiences. To achieve this, we need talented professionals who can drive excellence in our operations.

We're seeking an Operations Manager to join our team, focusing on Last Mile Execution. This role requires strong leadership skills, with a focus on safety, quality, customer experience, and productivity. You'll work closely with multiple business and technical teams to manage successful On The Road (OTR) performance, driving continuous improvement and enhancing carrier performance.

Key Responsibilities

You'll be part of our Amazon Logistics Team, responsible for the day-to-day management of the Last Mile Operation, Debrief Operations & Dispatch Operations. Your key responsibilities will include:
  • Supporting a team of Delivery Service Providers in daily management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews, and communicating with DSPs, including management representatives and their drivers.
  • Working with multiple business and technical teams to manage successful On The Road (OTR) performance, driving continuous improvement and enhancing carrier performance.

Requirements

To be successful in this role, you'll need:
  • A completed Bachelor's Degree or 2+ years of Amazon experience.
  • 2+ years of direct management experience for employees and their performance.
  • 2+ years of experience with performance metrics and process improvement (why-why, data analysis tools).
  • Flexible to work weekends and/or overnight shifts if needed. Availability to work 50% of the time on a night shift.
  • English Intermediate-advanced (B2+).

Preferred Qualifications

We're open to hiring candidates to work out of one of the following locations:

Cancún, MEX

Our ideal candidate will have experience with Lean manufacturing tools, a Bachelor's degree in industrial engineering, logistics, supply chain, or related, and fluent English proficiency.

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