Cancun Destination Operations Manager
hace 1 mes
Destination Manager Job Description
Nexustours is seeking a highly skilled Destination Manager to lead our operations in Cancun and the Riviera Maya. As a key member of our team, you will be responsible for ensuring the success of our destination operations, driving sales performance, and delivering operational excellence.
Key Responsibilities:
- Lead and oversee all destination operations, including product, sales, and airport services, aligned to our Omnichannel strategy.
- Ensure Nexustours offers the most competitive products and maintains service excellence.
- Drive the sales team's performance to achieve or exceed business targets.
- Manage airport operations to guarantee smooth processes and excellent customer service.
- Develop and implement innovative strategies to maintain the destination's leadership position.
- Foster a culture of efficiency, accountability, and customer satisfaction.
- Mentor, support, and develop talent across all departments to ensure continuous growth.
Requirements:
- Proven experience leading large teams in a DMC, hospitality, tourism, and/or logistics environment.
- Strong leadership and organizational skills with experience managing 200+ employees.
- Customer-focused mindset with a passion for delivering exceptional service.
- Data-driven with a focus on KPIs, metrics, and operational outcomes.
- Innovative thinker with the ability to embrace new opportunities and solve challenges.
- Experience in product development and knowledge of the Cancun/Riviera Maya tourism market is a plus.
- Exceptional communication skills in English and Spanish.
About Nexustours:
Nexustours is a leading provider of tourism and technology services, dedicated to making vacation dreams come true. We are committed to equal employment opportunity and strive to create a diverse and inclusive work environment.
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