Cancun Destination Operations Manager

hace 1 mes


Cancún, Quintana Roo, México Nexustours A tiempo completo

Destination Manager Job Description

Nexustours is seeking a highly skilled Destination Manager to lead our operations in Cancun and the Riviera Maya. As a key member of our team, you will be responsible for ensuring the success of our destination operations, driving sales performance, and delivering operational excellence.

Key Responsibilities:

  • Lead and oversee all destination operations, including product, sales, and airport services, aligned to our Omnichannel strategy.
  • Ensure Nexustours offers the most competitive products and maintains service excellence.
  • Drive the sales team's performance to achieve or exceed business targets.
  • Manage airport operations to guarantee smooth processes and excellent customer service.
  • Develop and implement innovative strategies to maintain the destination's leadership position.
  • Foster a culture of efficiency, accountability, and customer satisfaction.
  • Mentor, support, and develop talent across all departments to ensure continuous growth.

Requirements:

  • Proven experience leading large teams in a DMC, hospitality, tourism, and/or logistics environment.
  • Strong leadership and organizational skills with experience managing 200+ employees.
  • Customer-focused mindset with a passion for delivering exceptional service.
  • Data-driven with a focus on KPIs, metrics, and operational outcomes.
  • Innovative thinker with the ability to embrace new opportunities and solve challenges.
  • Experience in product development and knowledge of the Cancun/Riviera Maya tourism market is a plus.
  • Exceptional communication skills in English and Spanish.

About Nexustours:

Nexustours is a leading provider of tourism and technology services, dedicated to making vacation dreams come true. We are committed to equal employment opportunity and strive to create a diverse and inclusive work environment.



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