Technical Account Manager

hace 1 mes


Quintana Roo, México Hotelbeds Group A tiempo completo
Job Title: Technical Account Manager

Job Summary: We are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for securing top customer loyalty, forging strong relationships with external business partners, and overseeing the optimization of API clients.

Key Responsibilities:

  • Develop and execute strategies to drive territory growth and development.
  • Work closely with direct sales to position and sell company services and solutions to strategic customers.
  • Maximize product distribution from a technical perspective.
  • Act as the technical point of contact for strategic business partners to facilitate communication with clients.
  • Proactively collaborate and communicate with external and internal customers to analyze information, business needs, and functional requirements.
  • Lead all technical activities relating to key customer integrations.
  • Provide post-sales technical support and resolve customer cases.
  • Verify KPIs targets are met at the highest quality.
  • Analyze client performance and identify the optimization path moving forward.
  • Develop scripts to automate, monitor, alert, and report on the production environment.

Requirements:

  • Bachelor's Degree in Computer Science, Information Systems, Industrial Engineering, or similar.
  • Proven Strategic Technical Account Manager Experience.
  • Proven experience in Tech Support or in Data.
  • Excellent communication skills, including the ability to produce usable, maintainable documentation and excellent presentation.
  • Demonstrate problem-solving abilities and initiative.
  • Knowledge of REST API, XML, JSON, and similar technologies.
  • Experience working with Databases, SQL, Tableau, PowerBi, or similar.
  • Understanding of automation practices throughout the development, build, and deployment phases of the application life cycle.
  • Experience/knowledge with build management and continuous integration tools.
  • Experience in the Travel Industry is a plus.

About Us: Hotelbeds Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities, and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients, and 140 source markets.

What We Offer: As a Technical Account Manager at Hotelbeds Group, you will have the opportunity to work for a company that is going through significant change in becoming the world's leading travel services provider. You will be able to work within an innovative, engaging, and multicultural environment, build strong and lasting business relationships and friendships from around the world, and develop your career locally or within one of our beautiful working locations across the globe.

Benefits: You will have an attractive benefits package, including a competitive salary, comprehensive benefits, and opportunities for professional growth and development.



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