Customer Service Representative
hace 1 mes
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Sandvik Coromant Mexico.
About the Role:
As a Customer Service Representative, you will be responsible for providing world-class customer service experience to both existing and prospective customers in Mexico.
You will take ownership of the order-to-delivery process, securing the execution of commercial support to fulfill customer satisfaction expectations.
Your responsibilities will include supporting the business with offers, quotations, and stock availability information for standard products, securing data quality within our systems, monitoring order progress, and securing billing and delivery activities, and related administration.
You will also support and drive Shop Online and e-Commerce solutions by providing assistance and instructions to customers on our self-service processes.
About You:
We are looking for someone with a Customer Service experience or aptitude, possibly gained in a global industry. You should know how to create relationships and communicate positively and effectively with internal and external customers, with a positive mindset and approach.
The role is oriented to people with a Bachelor's degree (preferable) or relevant qualifications in Business Administration or Engineering.
You should be proficient in Spanish skills (required), both written and verbal. Advanced English is also a must.
We place great value on your personal qualities, such as encouraging improvements, delivering results, bringing an inclusive perspective, and being open-minded, exploring different perspectives.
What We Offer:
We strongly believe that diversity of experience, perspective, and background will lead to a better environment for our employees, our business, and our customers. We are looking forward to meeting you.
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