IT Infrastructure Management Leader

hace 10 horas


Guadalajara, Jalisco, México Citi A tiempo completo

**Job Overview**

Citi is seeking an experienced IT Infrastructure Management Leader to join our team. This role will be responsible for leading and managing a team of IT support engineers, ensuring they are motivated and aligned with the company's goals.

**Key Responsibilities**

  • Lead, mentor, and develop a team of IT support engineers
  • Oversee the maintenance, optimization, and troubleshooting of Linux, Windows servers, Databases like Oracle, SQL Server and different Middleware Components (Tomcat, Apache, Websphere, etc)
  • Monitor and manage support tickets, ensuring timely resolution of incidents and requests
  • Implement processes to improve ticket resolution times and customer satisfaction
  • Lead infra related projects from initiation to completion, ensuring they are delivered on time, within scope and budget
  • Identify potential infra issues and area for improvement, developing and implementing proactive strategies to prevent problems before they impact business operations

**Required Skills and Qualifications**

The ideal candidate will have:

  • Extensive experience with Linux/Windows operating systems
  • Strong knowledge of Oracle databases, including basic configuration and monitoring
  • Experience with middleware platform like Tomcat/Apache and Websphere
  • Proven experience leading and managing IT support teams
  • Excellent interpersonal, presentation and communication skills, verbal & written
  • Ability to work calmly and professionally in high pressure situations
  • Demonstrated ability to identify, analyze and resolve complex technical issues

**Education and Certifications**

A Bachelor's degree in computer science, Information Technology, or a related field is required.

**Salary and Benefits**

We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and opportunities for career growth.


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