IT Infrastructure Management Leader
hace 10 horas
**Job Overview**
Citi is seeking an experienced IT Infrastructure Management Leader to join our team. This role will be responsible for leading and managing a team of IT support engineers, ensuring they are motivated and aligned with the company's goals.
**Key Responsibilities**
- Lead, mentor, and develop a team of IT support engineers
- Oversee the maintenance, optimization, and troubleshooting of Linux, Windows servers, Databases like Oracle, SQL Server and different Middleware Components (Tomcat, Apache, Websphere, etc)
- Monitor and manage support tickets, ensuring timely resolution of incidents and requests
- Implement processes to improve ticket resolution times and customer satisfaction
- Lead infra related projects from initiation to completion, ensuring they are delivered on time, within scope and budget
- Identify potential infra issues and area for improvement, developing and implementing proactive strategies to prevent problems before they impact business operations
**Required Skills and Qualifications**
The ideal candidate will have:
- Extensive experience with Linux/Windows operating systems
- Strong knowledge of Oracle databases, including basic configuration and monitoring
- Experience with middleware platform like Tomcat/Apache and Websphere
- Proven experience leading and managing IT support teams
- Excellent interpersonal, presentation and communication skills, verbal & written
- Ability to work calmly and professionally in high pressure situations
- Demonstrated ability to identify, analyze and resolve complex technical issues
**Education and Certifications**
A Bachelor's degree in computer science, Information Technology, or a related field is required.
**Salary and Benefits**
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience, plus benefits and opportunities for career growth.
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