Social Media Community Manager
hace 1 semana
About Icuc
Icuc is a team of creatives, strategists, content creators, and social media managers working directly with brands to deliver first-class, social media expertise, helping our clients to bring their brand stories to life.
Job Description
Social Media Community Manager
- Fluent or C2 level in Spanish (Latin American based) and English
Key Responsibilities
- Monitor and manage the client's social media accounts through Sprinklr
- Support the monthly editorial content planning and post scheduling
- Actively engage with audience on social media platforms after assessing inbound messages and user profiles and draft responses with the support of a pre-approved response book or other sources
- Work with cross-functional partners including agency colleagues as well as client's department teams (Marketing, Communications, Business Development etc.) on response approvals and playbook updates
- Prepare monthly data analysis reports on content and engagement performance
Requirements
- 2 years of experience working as a community manager or social media manager are required
- Fluent or C2 level in English and Latin American based Spanish is required (written and spoken)
- Experience in external communications and/or copywriting
- Great knowledge of the inner working of social media platforms
- Problem-solving skills and ability to develop creative solutions
- Strong attention to detail and ability to explain complex processes to unfamiliar audiences
- Ability to think fast, work proactively, and remain diligent in a highly dynamic and fast-paced environment
- Excellent interpersonal communication skills, both written and verbal, including experience translating technical concepts and decisions to non-technical staff
- A strong business acumen and demonstrated ability to manage competing priorities for multiple stakeholders
About the Position
Become a social media expert and help our client through their digital transformation with the full backup of our agency in your corner
Be the community management champion and support the client's social media efforts
Work with a high-performing team and have access to corporate programs and career support
Join a people-first culture and share your passion with clients that will challenge you to learn and grow every day
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