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Social Media Account Manager
hace 2 meses
About the Role
We are seeking an experienced Account Lead to join our team at Media.Monks. As a key member of our client-facing team, you will be responsible for managing the successful delivery of digital advertising assets for one of the biggest entertainment brands in the world.
Key Responsibilities
- Act as the guardian of the brand, ensuring that the client's interests are served with strategic value through the management of assigned resources, bringing to life the day-to-day operation, special projects, and developing a good relationship with the client.
- Prepare monthly, quarterly, and annual reports and forecasts.
- Be the permanent contact with Marketing Groupers, Brand Managers, on advice, monitoring, and compliance with each of the actions included in the work plans.
- Supervise the processes and control formats from day to day, to ensure the correct flow from the beginning to the end of the projects.
- Handle complaints and problems in a timely and effective manner.
- For the Client, it is the figure that ensures that the SOW is fulfilled.
- Suggest solutions and innovative ideas to meet client needs.
- Identify and approach new potential strategic customers.
Requirements
- Proven work experience as Account Lead or Director on social first clients or accounts.
- At least 6-7 years of experience in multidisciplinary agencies (digital and social first is a BIG plus).
- An ability to address customer requests in a timely manner.
- Entertainment editorial background is a big plus.
- Deep understanding of digital and new channels.
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships.
- Strong negotiation skills with a problem-solving attitude.
- BSc degree in Sales, Business Administration, or relevant fields.
- Excellent English communication skills.
About Media.Monks
Media.Monks is on a mission to create a new future for this industry. Our vision is to build everything with a belief that changing for good comes from changing who does the work. We are a global, cross-cultural collective with a passion for using our skills to create better and a better world. That's how we're able to connect the dots between data, content, digital media, and technology from everywhere we are—a true end-to-end model.
At Media.Monks, you'll be joining a highly ambitious company on a global mission to win the decade by changing the industry for good. We partner with 8 of the 10 most innovative companies in the world, working with established as well as up-and-coming global, regional, DTC, and B2B brands, helping them own their data and build out customer ecosystems to elicit smart, efficient, high-impact engines for growth. We deliver table stakes quickly, creating cost efficiencies from day one to push up the creative effectiveness of our work with every cycle.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
