Customer Service Lead

hace 7 días


Monterrey, Nuevo León, México Acuity Brands Lighting, Inc A tiempo completo

We are seeking a highly skilled Customer Service Lead to join our team at Acuity Brands, Inc. As a Customer Service Lead, you will play a crucial role in ensuring the seamless execution of customer orders and providing exceptional internal processing and backlog management support.

Key Responsibilities:

  • Represent the customer perspective in the manufacturing environment, proactively asking questions and expressing needs on behalf of the customer.
  • Make decisions on behalf of the customer and teach others to do the same.
  • Facilitate the approval of more complex, project-level business opportunity requests prior to order entry.
  • Seek problem solutions that ensure orders are won.
  • Facilitate the approval of more complex, project-level customer pull-in requests for open orders.
  • Lead customer support and manufacturing operations to establish, communicate, and execute the path to meeting the customer's needs.
  • Proactively seek, suggest, and coordinate alternates with manufacturing operations, consulting product teams as required.
  • Proactive ownership at production level for commitments.
  • Proactively review and ensure system visibility of all team commitments both internally and externally.
  • Ensure team is proactively communicating with support partners when commitments will be missed.
  • Serve as first point of escalation for internal partners.
  • Communicate team needs and potential solutions to leadership.
  • Teach, mentor, support others in their journey to effectively achieving the above.

Requirements:

  • 1 to 3 years of experience in customer service/supply chain.
  • Bachelor's Degree or equivalent.

We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.



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