Senior Manager, Content Protection

hace 2 semanas


Xico, México Etsy A tiempo completo
About the Role

We are seeking a highly skilled Senior Manager, Content Protection to join our Trust and Safety team at Etsy. As a key member of our team, you will play a critical role in safeguarding our members from unsafe and inconsistent experiences on our platform.

Key Responsibilities
  • Cultivate a deep understanding of Etsy's content policies and develop strategies to scale enforcement and maintain the health of our marketplace.
  • Set long-term strategy and empower team members to deliver on that vision through daily, weekly, and monthly initiatives.
  • Collaborate with Policy, Legal, Product, Engineering, and Enablement teams to spot and adapt to emerging risks and scale enforcement strategies.
  • Guide your team in effectively solving problems, removing obstacles, and helping them develop as leaders.
  • Optimize resource allocation to ensure the team can adequately cover all high-priority areas of work, building specialist expertise in sub-policy areas.
  • Establish and support protocols for emerging content risks, serving as a point of contact to identify and implement thoughtful, informed solutions in the best interest of Etsy.
  • Support the coordination of listings takedowns, partnering with operations leads to ensure operational readiness for any process updates, training, and cross-functional communication.
  • Regularly report progress and plans, providing insights to executive leadership and key collaborators, incorporating feedback into roadmap prioritization and timing.
  • Support Content Moderation's engagement with outsourcing partners, helping to ensure that workflows are operating efficiently and effectively.
Requirements
  • Fluent in English.
  • 6+ years of experience, with 4+ years of people leadership, in Trust & Safety, working in content moderation or policy enforcement.
  • Proven track record of approaching obstacles with curiosity and the use of creative problem-solving to quickly identify effective solutions.
  • Extensive experience solving problems with data, Looker, and/or SQL proficiency a plus.
  • Excellent communication and interpersonal skills, adept at building and maintaining positive relationships, with the ability to influence multiple partners across various levels and teams.
  • Dedication to your craft and representation of Marketplace Integrity. You consistently uplevel the conversation and propose solutions beyond your immediate area of expertise.
  • Steady leadership, resilience, and sensitivity in navigating change and handling nuanced and/or potentially triggering content.


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