Customer Support Expert
hace 2 semanas
The Global Technical Support Team at Epicor Software Mexico SA de CV is seeking an experienced Customer Support Expert to join our team. As a key member of our Support Centre, you will provide technical support to our clients via phone, email, and fax.
Key Responsibilities:
- Professionally handle client calls, offering effective solutions and advice.
- Engage with clients to perform remote testing, support, and troubleshoot technical issues.
- Maintain and adhere to high Service Quality levels.
- Ensure timely resolution of all issues and keep clients informed of progress.
Requirements:
- Proficiency in English (both written and spoken).
- Technical experience or ability to demonstrate technical aptitude.
- Credit Card hardware and processing experience preferred.
- Distribution knowledge a plus.
- Third party integration experience a plus.
About Epicor:
We're a team that values innovation, collaboration, and customer satisfaction. As a Customer Support Expert, you will be an essential part of our team, working closely with our customers to deliver exceptional service and support.
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