Technical Support Professional

hace 2 meses


Monterrey, Nuevo León, México Oracle A tiempo completo

Job Summary: As a member of the Support organization at Oracle, your primary focus is to deliver exceptional post-sales support and solutions to our customer base while serving as a dedicated advocate for customer needs.

Key Responsibilities:

  • Resolve post-sales non-technical customer inquiries via electronic means, providing timely and effective solutions.
  • Address technical questions regarding the use of and troubleshooting for our Electronic Support Services, ensuring seamless customer experiences.
  • Serve as a primary point of contact for customers, facilitating relationships with Support and providing expert advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Requirements:

  • Have an in-depth understanding of all Oracle products and their competencies.
  • Develop and maintain in-depth knowledge of several products and/or platforms.
  • Be highly experienced in multiple platforms and able to complete assigned duties with minimal direction from management.
  • Routinely act independently while researching and developing solutions to customer issues.

Career Level: IC3



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