Cloud Support Specialist
hace 5 días
Job Summary: As a member of the Support organization at Oracle, your primary focus is to deliver exceptional post-sales support and solutions to our customer base while serving as a dedicated advocate for customer needs.
Key Responsibilities:
- Resolve post-sales non-technical customer inquiries via electronic means, providing timely and effective solutions.
- Address technical questions regarding the use of and troubleshooting for our Electronic Support Services, ensuring seamless customer experiences.
- Serve as a primary point of contact for customers, facilitating relationships with Support and providing expert advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Requirements:
- Have an in-depth understanding of all Oracle products and their competencies.
- Develop and maintain in-depth knowledge of several products and/or platforms.
- Be highly experienced in multiple platforms and able to complete assigned duties with minimal direction from management.
- Routinely act independently while researching and developing solutions to customer issues.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive compensation package.
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