Clinical Account Specialist

hace 5 días


Ciudad de México, Ciudad de México Johnson & Johnson A tiempo completo
About the Role

We are seeking a highly motivated and detail-oriented Clinical Account Specialist to join our team at Johnson & Johnson. As a Clinical Account Specialist, you will play a critical role in providing expert clinical product and technical assistance and training to physicians and electrophysiology lab staff on the effective use of our systems and catheter equipment.

Key Responsibilities
  • Attend and participate in comprehensive training programs to develop expertise in electrophysiology and our products.
  • Develop and maintain strong relationships with customers, including physicians, nurses, and technicians, to understand their needs and provide tailored support.
  • Provide technical support for upgrades and other special service programs to support field service activities.
  • Develop and deliver technical packages and presentations to customers, including clinical trial data and product information.
  • Facilitate understanding of clinical trial data and provide technical analysis and documents as needed.
  • Respond to customer inquiries and resolve any issues related to product use, ensuring high levels of customer satisfaction.
  • Prioritize and respond to requests in a fast-paced environment, maintaining composure and problem-solving focus.
  • Collaborate with internal and external partners to drive teamwork and maintain consistent, open lines of communication.
Requirements
  • A minimum of a Bachelor's degree in a relevant field, such as biomedical engineering, nursing, or healthcare.
  • Proficiency in English is required.
  • Current or previous cardiovascular and/or electrophysiology experience is preferred.
  • Knowledge of our field organization and products is preferred.
  • Proficiency with MS Office applications is required.
  • Ability to plan and manage time effectively, prioritize tasks, and multitask without direct oversight.
  • Ability to travel up to 40% locally, regionally, and nationally, with a valid driver's license and passport.
  • Advanced-level computer skills and ability to maintain advanced clinical knowledge of cardiac ablation and cardiac imaging, technical knowledge of EP technology, and business landscape.
About Johnson & Johnson

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in the workplace and strive to create an environment where everyone feels valued and respected. We are proud to be a leader in the medical devices sector and are dedicated to improving the health and well-being of people around the world.



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