Customer Service Specialist
hace 4 semanas
About Gp Strategies Corporation
Gp Strategies Corporation is a leading provider of talent transformation solutions, delivering award-winning learning and development services to organizations worldwide. With over 55 years of experience, we've developed a global network of learning experts who help businesses achieve meaningful change through their people.
Job Summary
The Customer Care Plus Specialist plays a critical role in managing special customer relationships, ensuring an exceptional experience from initial contact to resolution. This involves coordinating requests, resolving escalations, maintaining strong customer relationships, and collaborating with internal teams to ensure satisfaction and compliance with service level agreements.
Key Responsibilities
- Create a structured process for special customer service, ensuring a consistent and quality experience.
- Assure proper flow to satisfy customers' requirements in every point of contact.
- Serve as the main point of contact for all account-related inquiries and escalations.
- Coordinate and prioritize incoming requests and issues from special customers, collaborating with internal teams to ensure seamless execution.
- Develop and provide regular status updates and reports to clients regarding their accounts.
- Maintain customer satisfaction index rating and service level agreements to resolve conflicts as they arise.
- Collaborate with sales and marketing teams to identify cross-selling or upselling opportunities within special accounts.
- Continuously improve processes and procedures to enhance the overall client experience.
- Develop and maintain strong, long-lasting customer relationships with special customers.
- Identify opportunities for account growth and recommend additional services or products.
Requirements
- Previous experience in customer service, special account management, or similar roles.
- Advanced communication and negotiation skills.
- Ability to manage multiple priorities and solve problems effectively.
- Detail-oriented and analytical skills.
-
Customer Service Representative
hace 4 semanas
Xico, México Relay Human Cloud A tiempo completoCustomer Service SpecialistWe are seeking a skilled and friendly customer service specialist to answer customer queries and provide top-notch support in Mexico City.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerProvide solutions to customer issues and concernsCollaborate with internal teams to resolve customer...
-
Customer Service Representative
hace 4 semanas
Xico, México Localizationacademy A tiempo completoJob DescriptionJob Title: Customer Service Representative - Localization SpecialistJob Summary:We are seeking a highly skilled Customer Service Representative - Localization Specialist to join our team at Localizationacademy. As a key member of our customer support team, you will be responsible for providing exceptional customer service to our clients,...
-
Customer Service Representative
hace 4 semanas
Xico, México Qcom A tiempo completoCustomer Service Specialist, SrAt Qcom, we're a company of inventors that's unlocking the potential of 5G. We're looking for a skilled Customer Service Specialist, Sr to join our team and help us transform industries, create jobs, and enrich lives.Key Responsibilities:Manage end-to-end customer service and support activities, including forecasting, order...
-
Customer Service Specialist II
hace 4 semanas
Xico, México Hireright A tiempo completoAbout HireRight: OverviewAt HireRight, we're committed to delivering exceptional customer service and ensuring every interaction is a positive one. As a Customer Service Specialist II, you'll play a vital role in resolving issues of low to moderate complexity, escalating more difficult ones, and providing top-notch support to our clients.Responsibilities-...
-
Customer Service Representative
hace 4 semanas
Xico, México Genesis Managment Llc A tiempo completo{"title": "Customer Service Specialist", "description": "At Genesis Management LLC, we are seeking a highly skilled Customer Service Specialist to be the face of our customer service efforts. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring every interaction is handled with care, empathy, and a...
-
Customer Support Specialist
hace 4 semanas
Xico, México Zendesk, Inc. A tiempo completo**About the Role**Zendesk, Inc. is seeking a highly skilled Customer Support Specialist to join our Digital Customer Experience team. As a key member of this team, you will play a crucial role in developing and maintaining assets that drive adoption, optimization, risk mitigation, and value realization in the Zendesk Suite.**Key Responsibilities**Develop and...
-
Customer Service Specialist
hace 4 semanas
Xico, México Believe A tiempo completoAt Believe, we're passionate about empowering artists and labels to succeed in the digital music industry. As a Customer Care & Support Specialist, you'll play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Solve operational issues related to artistic content, payment of royalties, reporting, and copyright...
-
Customer Service Representative
hace 4 semanas
Xico, México First Advantage A tiempo completoCustomer Care SpecialistFirst Advantage is seeking a skilled customer care specialist to drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.Key Responsibilities:Manage inbound customer communications to resolve issues and provide solutions.Consult with customers to advise on how to...
-
Customer Service Representative
hace 4 semanas
Xico, México Emerson A tiempo completoJob SummaryWe are seeking a highly skilled and detail-oriented Customer Care Specialist to join our team at Emerson. As a key member of our organization, you will be responsible for providing exceptional customer service and ensuring seamless order execution.Key ResponsibilitiesManage order backlog and prioritize execution to meet customer request...
-
Customer Support Specialist
hace 4 semanas
Xico, México Atlas Technology Solutions A tiempo completo{"h1": "Customer Support Specialist at Atlas Technology Solutions", "p": "We're looking for a skilled Customer Support Specialist to join our team at Atlas Technology Solutions. As a Customer Support Specialist, you will be the first point of contact for our customers, providing timely and effective solutions to their queries and issues. You will work...
-
Bilingual Customer Service Representative
hace 4 semanas
Xico, México Localizationacademy A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual Customer Support Specialist to join our team at Localizationacademy. As a key member of our support team, you will be responsible for delivering exceptional customer service to our clients via email and live-chat channels.Key ResponsibilitiesProvide professional and friendly...
-
Customer Service Representative
hace 4 semanas
Xico, México Indriver A tiempo completoJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Technical Support Specialist at Indriver. As a key member of our customer support team, you will be responsible for providing exceptional service to our users and drivers, ensuring their needs are met and issues are resolved in a timely and professional...
-
Customer Service Representative
hace 4 semanas
Xico, México Tech Mahindra A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients via chat.About the RoleProvide technical support and customer service to clients via chatRespond to client...
-
Customer Service Specialist
hace 4 semanas
Xico, México Citi A tiempo completoJob SummaryThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Key ResponsibilitiesManage a portfolio of...
-
Customer Service Representative
hace 4 semanas
Xico, México Krayden Inc. A tiempo completoAbout Krayden Inc.Krayden Inc. is a leading technical distributor that partners with industry-leading suppliers to deliver engineered solutions, customized support, and best-in-class responsiveness to our customers.We supply specialty engineered solutions from premier suppliers that enable our customers to push the envelope of innovation. Our team provides...
-
Customer Service Representative
hace 4 semanas
Xico, México Operadora Paypal De Me´Xico S. De R.L De C.V. A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our Venmo Customer Solutions team as a Bilingual Customer Service Specialist. As a key member of our team, you will be responsible for providing world-class customer service to our clients, resolving complex issues, and innovating solutions to improve internal processes.Key...
-
Customer Service Representative
hace 4 semanas
Xico, México Dohler Mexico A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Döhler Mexico. As a key member of our International Customer Service division, you will play a crucial role in ensuring seamless communication and collaboration with our global partners.Key ResponsibilitiesProvide exceptional customer service and support to...
-
Xico, México Rad Hires A tiempo completo**About Rad Hires**:We are a dynamic and fast-growing company specializing in multiple e-commerce brands. Our mission is to provide exceptional order fulfillment for our customers.**Job Summary**:We are seeking a highly skilled Ecommerce Customer Service and Sales Support Specialist to join our team. The ideal candidate will have a proven track record of...
-
Customer Support Specialist
hace 4 semanas
Xico, México Localizationacademy A tiempo completoJob SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Localizationacademy. As a Customer Support Specialist, you will be responsible for providing top-notch support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide exceptional customer service via...
-
Customer Service Representative
hace 4 semanas
Xico, México Citi A tiempo completoJob SummaryWe are seeking a highly motivated and detail-oriented Customer Specialist 5 to join our team at Citi. As an entry-level position, this role is responsible for assisting with team motivation and performance monitoring.Key ResponsibilitiesAssist immediate manager with team motivation and performance monitoringSupport customer-facing activities and...