Ecommerce Customer Service and Sales Support Specialist
hace 4 días
**About Rad Hires**:
We are a dynamic and fast-growing company specializing in multiple e-commerce brands. Our mission is to provide exceptional order fulfillment for our customers.
**Job Summary**:
We are seeking a highly skilled Ecommerce Customer Service and Sales Support Specialist to join our team. The ideal candidate will have a proven track record of providing excellent customer service and sales support in an e-commerce environment.
**Key Responsibilities**:
- Provide exceptional customer service to customers
- Resolve customer inquiries and complaints
- Answer questions about products and services
- Process orders and refunds
- Track orders and provide shipping updates
- Work with other team members to improve customer service
**Requirements**:
- 5-10 years of experience in a similar role
- Proven experience in e-commerce customer service and sales support
- Familiarity with platforms like Amazon, Walmart, eBay, Faire, Shopify, and Magento
- Excellent English communication skills, both written and verbal
- Strong organizational and time-management skills
- Ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Ability to multitask and work under pressure
- Detail-oriented with a commitment to accuracy
- Proficient in Google Suite (Google Docs, Sheets, Gmail)
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