Senior Procurement Support Manager

hace 6 horas


San Pedro Garza García, Nuevo León, México SAP A tiempo completo

About SAP

SAP is a global leader in enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and effectively.

As a cloud company with 200 million users and over 100,000 employees globally, we are purpose-driven and future-focused, with a collaborative team ethic and commitment to personal development.

The Opportunity

We seek an experienced Senior Procurement Support Manager to oversee our Support Team, ensuring efficient customer issue resolution and effective support operations.

Responsibilities

  • Strategic Responsibilities:
    • Develop and coach direct team members, empowering them to execute company strategy
    • Drive change and lead the Support transformation forward
    • Build cross-functional relationships with Customer Success, Engineering, Product Success, and CS&D
    • Proactively manage maintenance and sustenance across CS&D strategy
  • Operational Responsibilities:
    • Ensure achievement of team KPIs and overall TS - Procurement KPIs
    • Maintain compliance with mandatory SAP and TS processes and training requirements
    • Develop and review performance plans for team members
    • Follow up on low SIS ratings within your product area and team
  • Customer Centricity:
    • Deliver a technology-driven, industry-leading support experience
    • Foster a culture of inclusion and leadership accountability
    • Build a positive employee experience that delivers customer success
  • Accountability:
    • Manage resources for business-critical results
    • Build action plans and make operational decisions
    • Be accountable for annual goals established for the team or department
  • Communication:
    • Represent SAP to customers/partners
    • Lead with empathy and encourage open communication within the team

About the Role

This role involves overseeing and managing the support operations, ensuring customer issues are addressed efficiently and effectively. It requires a combination of operations, people management, and leadership skills.

Requirements

To be successful in this role, you should have:

  • 7+ years' professional experience, including 3+ years' experience in customer support roles
  • Previous experience in a supervisory or managerial capacity
  • Familiarity with customer support tools and technologies
  • Excellent communication and interpersonal skills
  • Strong experience in managing global teams to deliver customer outcomes and experiences

Location

This position is based in [location], which offers a unique blend of urban and natural beauty, excellent quality of life, and access to top-notch amenities and services.

Salary

The estimated salary range for this position is between $120,000 and $180,000 per year, depending on experience and qualifications.

About SAP

SAP has a long history of innovation and leadership in enterprise software solutions, helping organizations of all sizes work more efficiently and effectively. We offer a dynamic and inclusive work environment, competitive compensation and benefits, and opportunities for professional growth and development.



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